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Artists Top Songs are playing as All Songs instead

Coleus1979
Local Performer

When I click a "top song" for an artist it plays "all songs". I restarted my device and I uploaded the latest update today. Still having the problem.

 

Moderator Edit: Changed title for clarity

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1 Solution

Accepted Solutions

AlyssaPandora
Moderator
Moderator

Hi everyone! 

This issue should now be resolved.

If you still have trouble with this, feel free to let me know.

Happy listening 🎶

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

View solution in original post

16 Replies

AlyssaPandora
Moderator
Moderator

Hey there, @Coleus1979. 👋

What artist(s) is this happening with?

If possible, could you share a share screenshot?

Let me know.

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

joaogondim12
Local Performer

Hello Community. I have a question that I'd love to have answered, if anyone could please help.

I have always loved to listen to songs from certain artists on the "Top Songs"(also known as "All Songs") playlist, where the songs in the playlist were arranged in based on how much they were listened.

This morning, when I went to check out an artist, all of their songs on the same playlist are arranged by album. All the songs in an album, then all the songs in another album, rather than the random fashion previously used.

Any idea of how to set the playlist back to what it used to be?

I'm having the same issue.

It's frustrating. 

AlyssaPandora
Moderator
Moderator

Hey there, @joaogondim12. 👋

Could you tell me a bit more about what is happening?

Are you able to send a screenshot or an example of an artist you're experiencing this with?

Let me know, and I can take a look for you.

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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DaltonRobert56
Local Performer

Screenshot_20200318-150026_Pandora.jpg

Screenshot_20200318-150005_Pandora.jpg

AlyssaPandora
Moderator
Moderator

Thanks for letting us know about this, @joaogondim12 @Coleus1979.

Also, the screenshot is extremely helpful, @DaltonRobert56. 👍

I've gone ahead and reported this over to the team who takes care of our collection.

Appreciate your patience while we look into this!

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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listeningtomymu
Local Performer

Same problem here on iOS. Previously you could visit an artist and click all songs and they would be sorted by most popular. Now they are sorted by released date. Very frustrating with multiple duplicates. Any setting or way to get it back to being sorted by most popular for the artist when clicking all songs?

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi there, @listeningtomymu. 👋

Yes, we are aware of this issue and our engineering team is currently looking into what is causing this.

I've also passed your feedback along for further review.

Thanks for your patience!

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

Ddbg
Local Performer

See all songs option use to, play in order of their popularity. Now it list them an entire album at a time.

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AlyssaPandora
Moderator
Moderator

Hi there, @Ddbg. 👋

I moved your post over to this thread to the keep the community organized.

Our engineering and curation teams are aware of this issue, and they are working on it. 

Thanks so much for your patience during this time! 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Frenchie
Local Performer

The artist song list was recently changed to songs in order of album, I was wondering if there was a way to set it back to order of popularity ? 

0 Kudos

AlyssaPandora
Moderator
Moderator

Hey there, @Frenchie. 👋

I moved your post over to this thread to keep the community space organized.

We're currently working on this issue and appreciate you bringing it to our attention.

Thanks so much for posting on the community! 

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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AlyssaPandora
Moderator
Moderator

Hi everyone! 

This issue should now be resolved.

If you still have trouble with this, feel free to let me know.

Happy listening 🎶

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

Ericordewey
Local Performer

I am unable to play any songs from an artist's "top songs" .....anything you can do or tell me to do to help? I have restarted my phone, and uninstalled and then reinstalled the app, and also checked if there was an update available, still no luck.

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TannerPandora
Moderator
Moderator

Hi @Ericordewey thanks for posting, sorry to hear this. 

There may be a caching issue, let's try clearing the App Data to see if this will help. 

From your Android Settings, you can use the following steps to clear the Pandora app data (not to worry, we'll keep track of your profile and collection for you):*

*Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. If you have any trouble with your offline stations after this, please let us know.

  1. Open your device Settings
  2. Tap Apps
  3. Scroll down to find Pandora
  4. Select Storage
  5. On the storage details page tap Clear Data.

Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can find helpful steps here.

If you're still having trouble after these steps, can you please take a screenshot of what you're seeing when this happens?

Thanks!


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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Squirrelinda
Local Performer

This is happening to me I need to know how to fix it 

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AlyssaPandora
Moderator
Moderator

Hey there, @Squirrelinda. 👋

Sorry to hear this is happening.

Could you try out the steps from @TannerPandora's message here?

Let me know if you continue to experience this issue.

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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