My playlists are unavailable in my collection. And when I hit the thumbs up button gor a song it stops playing a nd says "this Playlist is no longer available " and im on a Samsung s9
Moderator Edit: Edited title for clarity
Pandora Update 11/18/20:
Our engineering team is aware of this issue and are actively looking into this.
If you are receiving the "Sorry, this playlist is no longer available." error message when streaming Pandora on your Android device, please reply to this thread with:
@Meeshalu Thank you for reporting this.
If possible, can you please do me a favor and follow up with some additional information?
Thanks for the help with this!
@Brblake21 Our engineers are currently looking into this and have requested we gather some additional information from you.
If you are up for it, please follow up with the information requested in the accepted solution to this thread.
Thanks for your help with this!
@Jeslmcm Thanks for sharing your experience on this thread.
If you have time, can you please follow up with some additional information?
Thanks for the help!
I have a Samsung Galaxy Note 9 and have been having this issue.
My wife has discovered that she can trigger this error. Every time the phone is moved in a way to cause the screen orientation to rotate, it instantly triggers this error. You can click"okay" on the error message and go back into the station/playlist and start playing again (although it will start a new song of course) and it will play fine until there is another screen orientation change. If you lock the phone screen orientation settings, no errors. Unlock it and move the phone and cause the screen to "rotate" and instant error.
She says, "You're welcome, Pandora.”. 🙂
@Slohands32 Thanks for sharing this information.
To clarify, does that happen regardless of what playlist you are attempting to stream?
If it only happens with certain playlists, please let me know the names of them so that I can pass that along to our engineers.
Thanks for the help!
I have a galaxy note9 and mine just started with the error a couple days ago. Also it will not allow me to save any new playlist. I've tried all the troubleshooting as well. Seems to be worse and now songs are disappearing from my song list.
@RRD82 Thanks for sharing your experience on the Community.
It sounds like you are running into two separate issues.
Error Message: "Sorry, this playlist is no longer available.":
What is the name of the playlist that error message pops up on?
Can you please send me a screenshot of the error as well?
Songs missing from collection:
To clarify, are songs disappearing from your customized playlists?
Or are songs you've added to your collection now missing when sorting your collection by Songs?
If tracks are disappearing from individual playlists, please let me know the names of each of your playlists where those tracks are now missing.
Thanks for working with me on this. 🤝