This is literally my daily medicine, but it WILL NOT WORK after this update, Keeps saying session stopped, close app And refuses to stay on. I've deleted the app and reinstalled, logged out, logged back in everything I could think of. Going to have to cancel my subscription, No point in paying for something that won't work. Can't really take my xbox, which is the only thing working with it, everywhere with me. Not happy, not happy at all.
Moderator Edit: Edited title for clarity
Pandora Update (03/23/2021): Hey everyone 👋
If you're still experiencing this issue after updating to Pandora App Version 2101.1 and clearing your app data, please post on this thread with the requested information: Session Timed Out Error on 2102.1.1.
I am closing this thread to prevent duplicate posts.
We've escalated this to our engineering team and are actively tracking your reports of this issue.
Thanks so much for being a part of the Pandora Community!
@Frogs_nStars58 Sorry for any trouble.
Running through the troubleshooting steps listed on our help page should resolve this.
If not, can you please do me a favor and send me a screenshot of the error message that is popping up?
Thanks for all your help with thsi!
Hey there, @thomas_dobozy. 👋
Since you're experiencing a similar issue, I moved your post over to this existing thread: Error Message: "Your Pandora session timed out"
I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps once more.
From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):*
Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can find helpful steps here.
Please note that you will be asked to log into your account after completing these steps.
*Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after this, please let us know.
We have received reports that clearing the app data has helped with this issue.
You can also try uninstalling / reinstalling the Pandora app on your Android device.
Another option that could help is checking your battery optimization. When updating the OS on Android devices, the battery optimization on all apps may be automatically turned back on by default. This can cause performance issues or interfere with playback when the app is backgrounded. Due to the sheer volume of Android devices, we are unable to provide step by step instructions for each and every device. I recommend looking up the steps to manage battery optimization for the specific make and model of your device and disable this for the Pandora app.
If you own a Samsung device, you may also want to check your Sleeping Apps settings.
Feel free to let me know how it goes. 🎧
Hey there, @Pgnklr2. 👋
Sorry to hear that you're having trouble with this error message. To keep the community space organized, I moved your post over to this existing thread: Error Message: "Your Pandora session timed out"
In the meantime, I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps once more.
Let's try running through the steps in my post here.
Feel free to let me know how it goes.
Can you send over a bit more info about your device?
Are you connected to Wi-Fi or cellular data when this is happening?
Have you identified any other patterns or notable information?
Let me know what you can find out.