Over the past couple weeks I have had a few issues with my Thumbs up Playlist. For a period of time I had 2 playlists both titled My thumbs up playlist. I had the list downloaded for offline playback so I was able to identify the original.
The 2nd newer playlist was also missing about 200ish songs (~950 vs 750) and I was able to discern any rhyme or reason to what was missing. New thumbs up music was only going into this newer playlist however and the older one was no longer updating with it.
A couple days ago the original playlist vanished completely. Now as of today the new list has also vanished. I received a sorry this playlist is no longer available and then poof.
I have since tried logging out, clearing my cache, restarting my device and logging back in to no avail. I could really use some assistance as this is one of my favorite features of premium which ive been using since 2017. I've been a pandora user even longer apparently since 2010 lol.
Thanks in advance for the help
Moderator Edit: Edited title for clarity
Hi, @Themikebarber. 👋
Thanks so much for your patience over the weekend. Rest assured that we'll get back to you as soon as we can to help with your issue.
Sorry that you were having trouble with your My Thumbs Up playlist. It sounds like you were able to sign out / in, and it reappeared.
If you notice anything else, please let us know and we'll be happy to help.
In the meantime, hope you're enjoying the tunes! 🎧
Hi there, @parkit14. 👋
Thanks so much for reporting this.
I've gone ahead and restored your My Thumbs Up playlist.
Could you check now to see if it's available to you? You may need to refresh your browser or restart the app to notice the change. Let me know. 🎧
Sorry for the delay on this, @Themikebarber.
Your My Thumbs Up playlist and Thumbprint Radio should now be showing in your collection again.
If you are still not seeing either of those on your end, try signing out of the app and back in.
Let me know if this helps.
Hey so I just noticed this issue via my account on my Windows 10 PC and via the website. I see the playlist on my phone just not on the website or via the pandora app on my PC. I've tried to uninstall the app and reinstall to no solution
Hi, @Zanthala. 👋
Is this happening for your My Thumbs Up playlist? Are there any other playlists that you're noticing this issue with?
I made a small change to your account. Can you try taking another look to see if you can view your My Thumbs Up playlist? You may need to refresh your web browser or desktop app.
Let me know. 🎧
My Thumbs Up Playlist has been removed and I did not delete it. My daughter had an issue with hers the last few weeks where she ended up with two lists. What is going on? We have the issue on android as well as our PC.
Hi there, @jtribull6. 👋
Thanks for letting us know about this.
I've made a small change to your account. Could you check on your PC and Android device to see if you're able to view your My Thumbs Up playlist now?
Please note: You may need to refresh your web browser or app.
Let me know. 🎧
@jtribull6 No, this is specifically for your account.
To protect your privacy, I will send over an email to you shortly to help with your daughter's account. We do not share email addresses publicly on the community.
Please keep an eye out for my message soon. If you don't see it, please be sure to check your spam / junk folder to make sure it didn't end up there.
Thanks for your patience!
I'm so happy to see this thread. Can you assist me in recovering My Thumbs Up playlist?
I have a Samsung Galaxy Note 20 Ultra 5G
Android Version 11
Pandora Version 8.7.1
Thanks in advance!!!!