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My Thumbs Up Playlist Deleted but Not By Me

Chukie1188
Underground

Good day,

Over the past couple weeks I have had a few issues with my Thumbs up Playlist. For a period of time I had 2 playlists both titled My thumbs up playlist. I had the list downloaded for offline playback so I was able to identify the original.

The 2nd newer playlist was also missing about 200ish songs (~950 vs 750) and I was able to discern any rhyme or reason to what was missing. New thumbs up music was only going into this newer playlist however and the older one was no longer updating with it.

A couple days ago the original playlist vanished completely. Now as of today the new list has also vanished. I received a sorry this playlist is no longer available and then poof.

I have since tried logging out, clearing my cache, restarting my device and logging back in to no avail. I could really use some assistance as this is one of my favorite features of premium which ive been using since 2017. I've been a pandora user even longer apparently since 2010 lol.

Thanks in advance for the help

 

Moderator Edit: Edited title for clarity

Labels (1)
166 Replies

whodunnit2
Local Performer

I am having this trouble as well and I have tried logging out and back in.  I have the same issue on Android and Windows/firefox.

0 Kudos

ariordan07
Local Performer

Hello,

 

I am having the same issue. The “My Thumbs Up” playlist that had 2K+ songs on it has disappeared. Tried logging out and back in to no avail. Can you please restore it for me also?  🤞🤞 

0 Kudos

AdamPandora
Moderator
Moderator

@whodunnit2 I was able to restore your My Thumbs Up playlist for you - it should now show again in your collection.

Hope this helps!

Adam | Community Moderator

Let's share music in the Playlist Swap

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AdamPandora
Moderator
Moderator

I can help with this, @ariordan07.

My Thumbs Up playlist has now been restored to your collection.

Enjoy the music! 🎶

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

Crivas713
Local Performer

Hi Adam. My thumbs up playlist also disappeared. I had over 1500 songs on there. Help please!

0 Kudos

AlyssaPandora
Moderator
Moderator

Hey, @Crivas713. 👋

Sorry for the trouble.

I've gone ahead and restored your My Thumbs Up playlist to your collection.

Let me know if you're able to access it now from your Android device. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

Faithmanifesto
Local Performer

My thumbs up playlist is gone but I never deleted it. Is there anyway to get it back?

0 Kudos

AlyssaPandora
Moderator
Moderator

Thanks for letting us know about this, @Faithmanifesto. Your My Thumbs Up playlist has been restored.

Let us know if you continue to have trouble with this. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

grynsch
Local Performer

I am also having the same problem with no My Thumbs Up playlist.  It doesn't appear on anything, including my desktop computer.  Can you please look into my account?

mod edit: removed personal info

0 Kudos

Sackatarus
Local Performer

Hi my thumbs up Playlist got deleted. How do I restore this?

0 Kudos

Cleebo
Local Performer

Hello, 

can you also help me with my playlist? i think i have tried signing in and out and i don't see it. 

Cleebo_0-1610762845403.png

 

thank you! 

0 Kudos

Kadeesha27
Local Performer

Hello would you be able recover my Thumbs up Playlist? Mine disappeared 

0 Kudos

AlyssaPandora
Moderator
Moderator

Hey, @grynsch. 👋 

I've restored your My Thumbs Up playlist from my end. 

Let me know if you have further trouble with this. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi, @Sackatarus. 👋

I've restored your playlist from my end. 

Feel free to let me know if anything else pops up. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

AlyssaPandora
Moderator
Moderator

Of course, @Cleebo. Sorry about this playlist disappearing. Our engineering team is aware of this issue and they're working on it.

Your My Thumbs Up playlist has been restored. Hope this helps! 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

AlyssaPandora
Moderator
Moderator

Hey, @Kadeesha27. 👋

Most definitely! Your My Thumbs Up playlist has been restored.

You may need to refresh / restart the Pandora app to notice the change.

Let me know if you need anything else. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

Kadeesha27
Local Performer

Omg thank you! 

AlyssaPandora
Moderator
Moderator

No problem at all, @Kadeesha27. 👍

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

sangriagirl
Local Performer

Can you help me with my playlist too? Mine is also gone. 😞

 

Users should get a discount or something for this. This is a big part of why I even pay for Premium.

AlyssaPandora
Moderator
Moderator

Of course, @sangriagirl. 👍

Your My Thumbs Up playlist has been restored.

Could you check and let me know if you're able to see it now?

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos