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My Thumbs Up Playlist Deleted but Not By Me

Chukie1188
Underground

Good day,

Over the past couple weeks I have had a few issues with my Thumbs up Playlist. For a period of time I had 2 playlists both titled My thumbs up playlist. I had the list downloaded for offline playback so I was able to identify the original.

The 2nd newer playlist was also missing about 200ish songs (~950 vs 750) and I was able to discern any rhyme or reason to what was missing. New thumbs up music was only going into this newer playlist however and the older one was no longer updating with it.

A couple days ago the original playlist vanished completely. Now as of today the new list has also vanished. I received a sorry this playlist is no longer available and then poof.

I have since tried logging out, clearing my cache, restarting my device and logging back in to no avail. I could really use some assistance as this is one of my favorite features of premium which ive been using since 2017. I've been a pandora user even longer apparently since 2010 lol.

Thanks in advance for the help

 

Moderator Edit: Edited title for clarity

Labels (1)
166 Replies

avjones66
Local Performer

My Thumbs Up Playlist is also missing. Please help! Thanks!

0 Kudos

sangriagirl
Local Performer

It's back. Thank you!

AlyssaPandora
Moderator
Moderator

Sounds good, @sangriagirl! Happy listening.

Alyssa | Community Moderator

Let's talk music in Community Chat

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AlyssaPandora
Moderator
Moderator

Hey, @avjones66. 👋

I was able to restore your playlist. Could you let me know if you're able to see it now?

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

avjones66
Local Performer

It’s back now. Thanks. What’s happening? It’s missing for lots of people. 

AlyssaPandora
Moderator
Moderator

@avjones66 Thanks for getting back to me. Glad to hear you're able to view it now.

Our engineering team is aware of this issue, and they're currently investigating. They are watching this thread closely and are working on a fix. Let me know if anything else pops up.

Appreciate your patience while they work on this! 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

Tstumbaugh
Local Performer

My thumbs up playlist is also missing.... why?

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi, @Tstumbaugh. 👋

Thanks so much for posting about this. Sorry to hear that you're running into this issue as well.

This is a known issue that our engineering team is working on. In the meantime, I've gone ahead and restored your My Thumbs Up playlist. If you don't see it yet, please try refreshing your web browser or restarting the Pandora app on your device.

Let me know if you continue to have trouble with this. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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MindyLyn
Local Performer

My thumbs up playlist is also gone. Can you please restore?

0 Kudos

smeewally
Local Performer

Hi, my playlist is also gone. Can you please restore??

Thank you!

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi, @MindyLyn. 👋

Looks like your My Thumbs Up playlist was renamed to Workout Playlist. You can tell because of the Thumbs Up on the playlist artwork. I've included a screenshot below:

Screen Shot 2021-01-26 at 8.37.12 AM.png

If you need assistance with renaming your playlist, feel free to let me know. Hope this helps! 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi there, @smeewally. 👋

Your My Thumbs Up playlist has been restored.

Let me know if you're able to see it now.  🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

MindyLyn
Local Performer

Thank you! That is the playlist that had disappeared but it seems to have returned today. 

Lesley1717
Local Performer

My thumbs up play list is missing.  Can you recover it for me?

0 Kudos

AlyssaPandora
Moderator
Moderator

Of course, @Lesley1717. I've restored it for you. 

Let me know if you have any trouble viewing it now. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

Nmetsch
Local Performer

My Thumbs Up playlist has also gone missing. This was my top playlist. I’ve attempted signing in and out but with no success. Any help would be greatly appreciated. 

0 Kudos

carmamor12
Local Performer

Can you please restore mine also?

0 Kudos

udeleon
Local Performer

I have the same issue.  Will you please restore my Thumbs Up Playlist? Thank you. 

0 Kudos

AlyssaPandora
Moderator
Moderator

Hey, @Nmetsch. 👋

Your My Thumbs Up playlist has been restored. Let me know if you have any additional trouble with this. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

AlyssaPandora
Moderator
Moderator

Yes, @carmamor12. 👍

Your playlist has been restored. Feel free to let me know if you have any trouble locating it. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos