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My Thumbs Up Playlist Deleted but Not By Me

Chukie1188
Underground

Good day,

Over the past couple weeks I have had a few issues with my Thumbs up Playlist. For a period of time I had 2 playlists both titled My thumbs up playlist. I had the list downloaded for offline playback so I was able to identify the original.

The 2nd newer playlist was also missing about 200ish songs (~950 vs 750) and I was able to discern any rhyme or reason to what was missing. New thumbs up music was only going into this newer playlist however and the older one was no longer updating with it.

A couple days ago the original playlist vanished completely. Now as of today the new list has also vanished. I received a sorry this playlist is no longer available and then poof.

I have since tried logging out, clearing my cache, restarting my device and logging back in to no avail. I could really use some assistance as this is one of my favorite features of premium which ive been using since 2017. I've been a pandora user even longer apparently since 2010 lol.

Thanks in advance for the help

 

Moderator Edit: Edited title for clarity

Labels (1)
166 Replies

AlyssaPandora
Moderator
Moderator

Hi, @udeleon. 👋

I was able to restore your My Thumbs Up playlist. You may need to refresh the app in order to notice the change. Let me know if you have any trouble with this. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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Nmetsch
Local Performer

Thank you!!

alyssa_b
Local Performer

Hey, the same thing happened to me! I can't find the My Thumbs Up playlist anywhere and it's my favorite. Can you please help me get it back? Thanks!!

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AlyssaPandora
Moderator
Moderator

Hi, @alyssa_b. 👋

Your My Thumbs Up Playlist has been restored.

Feel free to let me know if you have any trouble with this. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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Tony090
Local Performer

Hi,

my thumbs up playlist has also been removed. Can i please have it restored?

thanks, 

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ceparker95
Local Performer

My thumbs up playlist is missing on all the accounts under my family plan. Please help!

0 Kudos

Joselin15
Local Performer

Hi @AlyssaPandora  unfortunately i can not see my thumbs up playlist. can you help me with this?

Thank you!

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Jordanj936325
Local Performer

Can you restore mine also please? Thank you!

0 Kudos

hersheybar101
Local Performer

My thumbs up Playlist has disappeared as well. Could you restore it for me as well please?

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Patrick94c3
Local Performer

Mine disappeared as well. Can you restore it please?

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AlyssaPandora
Moderator
Moderator

Hey there, @Tony090. 👋

Could you check to see if it's available? I've restored it from my end.

Let me know if you continue to have trouble. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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AlyssaPandora
Moderator
Moderator

Hi there, @ceparker95. 👋

Thanks so much for letting me know about this. Our engineering team is aware of this issue, and they're working on a fix for it.

In the meantime, I've restored the My Thumbs Up playlists for each account (including yours) associated with your Premium Family plan. You may need to refresh the app or restart your web browser on each account to notice the change. If you continue to have trouble with this, please let me know and I can escalate your issue to our User Support team. 

Hope this helps! 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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AlyssaPandora
Moderator
Moderator

Hi @Joselin15. 👋

Sorry that this happened again. I've restored your My Thumbs Up playlist. 

Our engineering team is currently working on this issue. 

Please let me know if you have any additional trouble. Appreciate your patience during this process. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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AlyssaPandora
Moderator
Moderator

Hey there, @Jordanj936325. 👋

Yes! I've restored your My Thumbs Up playlist from my end.

You may need to refresh the Pandora app in order to notice the update.

Feel free to let me know if you have trouble with this. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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AlyssaPandora
Moderator
Moderator

Hi, @hersheybar101. 👋

Definitely! I've gone ahead and restored your My Thumbs Up playlist.

If you need further assistance, please don't hesitate to let me know. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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AlyssaPandora
Moderator
Moderator

Hi there, @Patrick94c3. 👋

Sorry to hear that this happened to you as well. 

Your My Thumbs Up Playlist has been restored from my end. You may need to restart the app to notice the change.

Hope this helps! 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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rrgmrg
Local Performer

My Thumbs up playlist is also gone. 

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AlyssaPandora
Moderator
Moderator

Hi there, @rrgmrg. 👋

Thanks so much for posting about this.

I've gone ahead and restored your My Thumbs Up playlist from my end.

Please keep in mind, you may need to refresh the Pandora app in order to notice the change.

Let me know if anything else pops up. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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rrgmrg
Local Performer

Thanks so much Alyssa! As they fix this  I hope there can be some consideration given to a complete refresh of the IOS platform. It’s just not intuitive at all.  For example, a simple Quick Mix option would be great. Always takes me several tries to figure out how to shuffle my stations and go offline among other things. It’s also very easy to accidentally delete a downloaded playlist. 

Love Pandora, long time plus member. 

AlyssaPandora
Moderator
Moderator

Hi, @rrgmrg. 👋

I completely understand where you're coming from.

Here are some quick steps about how to edit Shuffle:

  • Pandora Premium subscribers will need to filter My Collection further by Stations. Then tap the Pencil to the right of Shuffle stations.
  • There, you can select or deselect which stations you'd like to appear in your Shuffle by Station or Genre.
  • Tap Save on the top right corner of your screen when done.

If you'd like to see another option for shuffle or have any other recommendations, feel free to create a feature suggestion here. We'd love to hear more of your ideas! 😎

 

Alyssa | Community Moderator

Let's talk music in Community Chat

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