Over the past couple weeks I have had a few issues with my Thumbs up Playlist. For a period of time I had 2 playlists both titled My thumbs up playlist. I had the list downloaded for offline playback so I was able to identify the original.
The 2nd newer playlist was also missing about 200ish songs (~950 vs 750) and I was able to discern any rhyme or reason to what was missing. New thumbs up music was only going into this newer playlist however and the older one was no longer updating with it.
A couple days ago the original playlist vanished completely. Now as of today the new list has also vanished. I received a sorry this playlist is no longer available and then poof.
I have since tried logging out, clearing my cache, restarting my device and logging back in to no avail. I could really use some assistance as this is one of my favorite features of premium which ive been using since 2017. I've been a pandora user even longer apparently since 2010 lol.
Thanks in advance for the help
Moderator Edit: Edited title for clarity
Hi there, @ceparker95. 👋
Thanks so much for letting me know about this. Our engineering team is aware of this issue, and they're working on a fix for it.
In the meantime, I've restored the My Thumbs Up playlists for each account (including yours) associated with your Premium Family plan. You may need to refresh the app or restart your web browser on each account to notice the change. If you continue to have trouble with this, please let me know and I can escalate your issue to our User Support team.
Hope this helps! 🎧
Hi @Joselin15. 👋
Sorry that this happened again. I've restored your My Thumbs Up playlist.
Our engineering team is currently working on this issue.
Please let me know if you have any additional trouble. Appreciate your patience during this process. 🎧
Hi there, @rrgmrg. 👋
Thanks so much for posting about this.
I've gone ahead and restored your My Thumbs Up playlist from my end.
Please keep in mind, you may need to refresh the Pandora app in order to notice the change.
Let me know if anything else pops up. 🎧
Thanks so much Alyssa! As they fix this I hope there can be some consideration given to a complete refresh of the IOS platform. It’s just not intuitive at all. For example, a simple Quick Mix option would be great. Always takes me several tries to figure out how to shuffle my stations and go offline among other things. It’s also very easy to accidentally delete a downloaded playlist.
Love Pandora, long time plus member.
Hi, @rrgmrg. 👋
I completely understand where you're coming from.
Here are some quick steps about how to edit Shuffle:
If you'd like to see another option for shuffle or have any other recommendations, feel free to create a feature suggestion here. We'd love to hear more of your ideas! 😎