Over the past couple weeks I have had a few issues with my Thumbs up Playlist. For a period of time I had 2 playlists both titled My thumbs up playlist. I had the list downloaded for offline playback so I was able to identify the original.
The 2nd newer playlist was also missing about 200ish songs (~950 vs 750) and I was able to discern any rhyme or reason to what was missing. New thumbs up music was only going into this newer playlist however and the older one was no longer updating with it.
A couple days ago the original playlist vanished completely. Now as of today the new list has also vanished. I received a sorry this playlist is no longer available and then poof.
I have since tried logging out, clearing my cache, restarting my device and logging back in to no avail. I could really use some assistance as this is one of my favorite features of premium which ive been using since 2017. I've been a pandora user even longer apparently since 2010 lol.
Thanks in advance for the help
Moderator Edit: Edited title for clarity
Hi there, @thanehegland. 👋
Sorry for any confusion. Looks like you've been initiating complimentary sessions of Premium with your Plus subscription.
The sessions of Premium are limited and this may be why you're noticing your playlist is missing. Playlists are only a feature of Premium.
You can find out more info about how these sessions work here.
I hope this information is helpful. 🎧
Hi there, @JGrab84. 👋
I moved your post over to this existing thread: My Thumbs Up Playlist Deleted but Not By Me
Your My Thumbs Up playlist has been restored to your collection. You may need to restart the app to notice the update. In the meantime, our engineering team is aware of this issue and they're working on this.
Let me know if you're able to view your playlist now. 🎧
No problem at all, @JGrab84. Sounds like you're all set now.
In the future, if you're noticing something or having trouble, please reach out. We report any issues to our engineering team as well as help with troubleshooting here on the Pandora Community.
Hope to see you around the community space more often. 🎶