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My Thumbs Up Playlist Deleted but Not By Me

Chukie1188
Underground

Good day,

Over the past couple weeks I have had a few issues with my Thumbs up Playlist. For a period of time I had 2 playlists both titled My thumbs up playlist. I had the list downloaded for offline playback so I was able to identify the original.

The 2nd newer playlist was also missing about 200ish songs (~950 vs 750) and I was able to discern any rhyme or reason to what was missing. New thumbs up music was only going into this newer playlist however and the older one was no longer updating with it.

A couple days ago the original playlist vanished completely. Now as of today the new list has also vanished. I received a sorry this playlist is no longer available and then poof.

I have since tried logging out, clearing my cache, restarting my device and logging back in to no avail. I could really use some assistance as this is one of my favorite features of premium which ive been using since 2017. I've been a pandora user even longer apparently since 2010 lol.

Thanks in advance for the help

 

Moderator Edit: Edited title for clarity

Labels (1)
166 Replies

kkbieber2010
Local Performer

Hi @AlyssaPandora my My Thumbs Up playlist is also missing. Is there a way that it can be recovered? Thanks 

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi, @kkbieber2010. 👋

Of course! I've gone ahead and restored your My Thumbs Up playlist. You may need to refresh the app to notice the change.

Let me know if you have any trouble viewing / accessing it now. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

jct0365
Local Performer

Mine is also gone.

Thanks John

0 Kudos

thanehegland
Local Performer

can you restore mine?

0 Kudos

AlyssaPandora
Moderator
Moderator

Hey there, @jct0365. 👋

Sorry for the inconvenience. I've gone ahead and restored your My Thumbs Up playlist. Could you check to make sure it's available to you now?

Let me know if you continue to have trouble. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

kkbieber2010
Local Performer

Thank you SO SO SO Much! @AlyssaPandora 

jct0365
Local Performer

Yes it is back thank you sooooo much. I was freaking out, that was years of curated songs I love. Thanks again sooo much

OmgChkOutBeBe
Local Performer

my thumbs up playlist is gone . can you please get it back for me ?

0 Kudos

AlyssaPandora
Moderator
Moderator

So glad to hear it, @jct0365. 👍

@kkbieber2010 No problem at all. Happy listening! 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi, @OmgChkOutBeBe. 👋

Your My Thumbs Up playlist has now been restored.

Feel free to let us know if you continue to have trouble with this. 

Hope this helps! 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi there, @thanehegland. 👋

Sorry for any confusion. Looks like you've been initiating complimentary sessions of Premium with your Plus subscription.

The sessions of Premium are limited and this may be why you're noticing your playlist is missing. Playlists are only a feature of Premium.

You can find out more info about how these sessions work here.

I hope this information is helpful. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

JGrab84
Local Performer

Hello, my thumbs up playlist has been removed however I have not deleted it myself. Can you please help recover? Thank you 

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi there, @JGrab84. 👋

I moved your post over to this existing thread: My Thumbs Up Playlist Deleted but Not By Me

Your My Thumbs Up playlist has been restored to your collection. You may need to restart the app to notice the update. In the meantime, our engineering team is aware of this issue and they're working on this.

Let me know if you're able to view your playlist now. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

JGrab84
Local Performer

Yes! Thank you so much. For weeks I've been trying to figure it out. Thank you!

AlyssaPandora
Moderator
Moderator

No problem at all, @JGrab84. Sounds like you're all set now.

In the future, if you're noticing something or having trouble, please reach out. We report any issues to our engineering team as well as help with troubleshooting here on the Pandora Community.

Hope to see you around the community space more often. 🎶

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

Raul16x
Local Performer

I can’t seem to find my thumps up playlist can you help?

0 Kudos

AlyssaPandora
Moderator
Moderator

Hey, @Raul16x. 👋

I can definitely help out. Your My Thumbs Up playlist has now been restored.

Let me know if you have any trouble locating it. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

Nikole
Local Performer

Mine is also gone. Can this be fixed? 

0 Kudos

AdamPandora
Moderator
Moderator

Sure thing, @Nikole.

I've gone ahead and restored My Thumbs Up playlist back to your collection.

Hope this helps!

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

Via0508
Local Performer

Can you help with my Thumbs Up playlist as well?

0 Kudos