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My Thumbs Up Playlist Deleted but Not By Me

Chukie1188
Underground

Good day,

Over the past couple weeks I have had a few issues with my Thumbs up Playlist. For a period of time I had 2 playlists both titled My thumbs up playlist. I had the list downloaded for offline playback so I was able to identify the original.

The 2nd newer playlist was also missing about 200ish songs (~950 vs 750) and I was able to discern any rhyme or reason to what was missing. New thumbs up music was only going into this newer playlist however and the older one was no longer updating with it.

A couple days ago the original playlist vanished completely. Now as of today the new list has also vanished. I received a sorry this playlist is no longer available and then poof.

I have since tried logging out, clearing my cache, restarting my device and logging back in to no avail. I could really use some assistance as this is one of my favorite features of premium which ive been using since 2017. I've been a pandora user even longer apparently since 2010 lol.

Thanks in advance for the help

 

Moderator Edit: Edited title for clarity

Labels (1)
175 Replies

kristinewoods45
Local Performer

I am having the same problem, can you please recover mine also?  Thanks so much!!!

0 Kudos

AdamPandora
Moderator
Moderator

@kristinewoods45 I'm happy to help with this.

My Thumbs Up playlist has now been added back to your collection.

Enjoy the music! 🎶

Adam | Community Moderator

Let's share music in the Playlist Swap

kristinewoods45
Local Performer

Got it!!  Thanks so much!!!

AdamPandora
Moderator
Moderator

Always happy to help, @kristinewoods45.

Thanks for being a part of the Community! :pandora:

Adam | Community Moderator

Let's share music in the Playlist Swap

Tammy42375
Local Performer

My thumbs up playlist is also gone on my iPhone and on the pc. I'm not happy that it's gone! Can someone restore it?

0 Kudos

apontes_13
Local Performer

Hello
I'm also having the same problem. Please help. Thank you.

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi there, @Tammy42375 @apontes_13. 👋

Your My Thumbs Up playlists have now been restored. You may need to restart the Pandora app or refresh your web browser to notice the update.

Feel free to let me know if you still have trouble with this. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

jennifersusan
Local Performer

My thumbs up playlist is also gone. I don't know what happened to it but i've been collecting music there for a few years.

0 Kudos

AdamPandora
Moderator
Moderator

@jennifersusan My Thumbs Up playlist has now been restored to your collection.

Hope this helps!

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

hunkyGoddess
Local Performer

mine is missing too 🥺 i have no idea where it went but my user is hunkyGoddess 

0 Kudos

hunkyGoddess
Local Performer

I'm having this same problem my Playlist just up and disappeared on me 🥺

0 Kudos

AlyssaPandora
Moderator
Moderator

Hey, @hunkyGoddess. 👋

I've restored your My Thumbs Up playlist.

Let me know if you're able to view it now. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

Rodn333y
Local Performer

Hello this has also happened to me recently! Logging in and out did not fix it either.

0 Kudos

AlyssaPandora
Moderator
Moderator

No worries, @Rodn333y. I've gone ahead and restored your My Thumbs Up playlist from my end.

Let me know if you continue to have trouble. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

bradonp25
Local Performer

Hi I'm experiencing the same issue can I get some help!

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi there, @bradonp25. 👋

Your My Thumbs Up playlist has now been restored. 

Let me know if you need further assistance. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos