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Pause After Any Notification and Music Doesn't Resume

Mz1
Local Performer

I will be listening to music or a podcast on pandora, and when I get a notification (text, snap chat, Instagram, etc) it will pause the music. But when the notification goes away it will not continue to resume playing. I have to open the app and push play to continue the music. This is very annoying when I'm working and have to pull my phone out to press play every time I get a notification. I was wondering if anybody else has this problem and if there's a way to fix it. I've tried to go into the pandora settings, my phone settings, cleared the data, re download the app. But nothing has seemed to work. The problem started when I got the Samsung galaxy 21. I didn't have this problem with my previous Google pixel 3. 

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AlyssaPandora
Moderator
Moderator

Hi there, @Mz1. 👋

Thanks so much for reporting this. I understand how frustrating this can be.

I’ve enabled a trace on your Pandora account to help us better understand what’s happening. We'll want to capture this information to share with our engineering team in a trace log for your account. For this trace to be useful, we’ll need you to run through our troubleshooting steps once more: Android Troubleshooting

I can also report this to our engineers on your behalf, can you send over a bit more info about your device?

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): 

Are you connected to Wi-Fi or cellular data when this is happening?

Let me know how it goes. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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