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Playlists show on desktop but not mobile device

vballkarl
Local Performer

I think there was a temporary lapse in my Pandora Premium Family subscription because my CC number changed. After that my Pandora playlists show up on my desktop but not on my cell phone.

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3 Replies

AlyssaPandora
Moderator
Moderator

Hi there, @vballkarl. 👋

Thanks so much for posting about this.

I can view your 14 playlists from my web browser. Could you send over a screenshot of exactly what you see when you attempt to view your playlists from your mobile device?

  • To take a screenshot on your Android device, press the Home button and the Power button (on the right side of your phone) at the same time. You may hear a camera shutter sound (if your volume is turned on), and your screen will be captured.
  • To access your screenshots, go to the Gallery and look in the Screenshots folder. Send this photo as an attachment to your response.

Let me know as we may need to report this over to our engineering team. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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vballkarl
Local Performer

Sorry, I responded to the email I received instead of the community... I've attached the screenshots. On my mobile device I CAN find my playlists under my "profile" but it won't let me add them to my collection.

 

 

"collection."Screenshot_20210120-063417_Pandora.jpgScreenshot_20210120-063448_Pandora.jpgScreenshot_20210120-063434_Pandora.jpgScreenshot_20210120-063441_Pandora.jpgScreenshot_20210120-063501_Pandora.jpgScreenshot_20210120-063455_Pandora.jpgScreenshot_20210120-063426_Pandora.jpg

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AlyssaPandora
Moderator
Moderator

@vballkarl Thanks so much for those helpful screenshots.

The Playlists would be listed under the Playlist section when you sort your collection. You should have 14 playlists available, not 2.

At this time, you have 21 stations associated with your Pandora account. All of those stations look viewable from your Android device (and in your screenshots).

++

Troubleshooting:

Let's try running through the following steps from your Android device. If you continue to have trouble viewing your playlists from your Android, I'll need to report this over to our engineering team.

From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):*

  • Open your device Settings
  • Tap Apps
  • Scroll down to find Pandora
  • Select Storage
  • On the storage details page tap Clear Data.

Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can find helpful steps here.

Please note that you will be asked to log into your account after completing these steps.

*Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after this, please let us know.

Let me know how it goes. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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