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Session Timed Out Error on 2102.1.1

AlyssaPandora
Moderator
Moderator

Pandora Update (03/23/2021): We've noticed that some listeners are still experiencing this error message after running through the troubleshooting steps and clearing their app data.

If you haven't already, please try updating the Pandora app on your Android device:

  1. Open the Google Play Store app.
  2. Touch the menu icon in the upper left and select My apps & games.
  3. Apps with available updates are labeled Update.
  4. Choose any appropriate apps and tap Update.

Tip: In some cases, you may need to restart your device to update an app.

++

If you continue to have issues, please provide the following details so that I can let our engineering team know that we are still encountering this issue.

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version:
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Thanks so much for your help with this. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

Labels (1)
50 Replies

cuze
Local Performer

Has anyone figured out the solution to this crashing and timed out issue? If so, could you please let me know? 

Please and thank you.

0 Kudos

Mjames
Local Performer

Still getting timed out🤔

0 Kudos

LadyJ
Local Performer

I've never had apriblem with Pabdora until now.  No matter what I do Uninstaller, reinstall, I still keep getting the timed out message and have for the past week. Please help.

0 Kudos

Angier1971
Underground

i have my name on your station fix the **ahem** and i pay you every month

 

0 Kudos

Nels4941
Local Performer

I've uninstalled and reinstalled Pandora due to not having the option of updating the app. Still no fix to the issue. Very frustrating. 

0 Kudos

mtgonzales17
Local Performer

LGV 40. Still not working. Started today. 3/22

 

0 Kudos

Skammeron
Local Performer

Ive tried everything and its still not working. Ive Uninstalled reinstalled, che k battery settings everything nothing works

0 Kudos

Buckethead5353
Local Performer

Have tried fix multiple times and still don't work 

0 Kudos

Pinolero66
Local Performer

Error Message: "Your Pandora session timed out"

My Pandora App does the same after uninstalling and reinstalling

Model # SM-A205G

Carrier: AT&T

Android Version: SM-A205G

Pandora Version: 2102.1.1

with wifi at home or without on the road

0 Kudos

AlecAli
Local Performer

I tried all your solutions and updated it yesterday. It was working perfectly fine earlier but it's doing it again. What's going on?

0 Kudos

Raymartin1027
Local Performer

I searched for the mentioned update.  It's not there.  I tried to uninstall the app and reinstall it.  Still won't work.  Now what

0 Kudos

Bbbc151
Local Performer

Still nothing. I've uninstalled and reinstalled again and nothing

0 Kudos

AlyssaPandora
Moderator
Moderator

Pandora Update (03/23/2021): Hey everyone 👋

We've noticed that some listeners are still experiencing this error message after running through the troubleshooting steps and clearing their app data.

If you haven't already, please try updating the Pandora app on your Android device:

  1. Open the Google Play Store app.
  2. Touch the menu icon in the upper left and select My apps & games.
  3. Apps with available updates are labeled Update.
  4. Choose any appropriate apps and tap Update.

Tip: In some cases, you may need to restart your device to update an app.

++

If you continue to have issues, please provide the following details so that I can let our engineering team know that we are still encountering this issue.

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version:
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Thanks so much for your help with this. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

Angyllfyre
Local Performer

I am still having issues after the update. Below is the requested info.  Thank you.

  • Model: Samsung Galaxy S21
  • Carrier: AT&T
  • Android version (Settings > About Phone): 11
  • Pandora version: 2102.1.1
  • Error message occurs on wi-fi and cell data

Patrickwyzy
Local Performer

Session timeout stopped but now my new version of the App is crashing patrickwyzykowski@yahoo.com

0 Kudos

gwenmoore
Local Performer

I have tried everything and noting is working I keep getting the message Pandora keeps stopping  

0 Kudos

pumbingking5
Local Performer

I listen Pandora in my desk top computer and I have internet all the time .

0 Kudos

eprecht
Local Performer

I have been thru the "fixes" and uninstalled/installed several times.  Still stopping on me.  Very close to walking away and trying another streaming service.  Pandora is not the only game in town.

0 Kudos

BigDaddy66426
Underground

stop censoring my posts.

every second, everytime i try to log on my phone.

the moment i updated is your "keyword" with everyone. now google pay is blocking me cause i wont put a lockscreen

mod edit: format

 

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi there, @BigDaddy66426. 👋

I completely understand your frustration. Thanks so much for reporting this.

If you haven't already, I would recommend checking out my post about this issue here.

If you continue to have trouble, please provide the requested device information so that I can share this with our engineering team on your behalf.

Thanks so much for your help with this! 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat