cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Songs Aren't Deleting From My Playlist

Bradvenderman
Underground

I have deleted these songs off my Playlist 5 times but they always turn up in the shuffle I've been having this problem for awhile the device i am on is Samsung S9+.

Screenshot_20210216-123325_Pandora.jpg

Screenshot_20210216-123330_Pandora.jpg

mod edit: changed title for clarity

Labels (1)
0 Kudos
45 Replies

johnwilcox101
Local Performer
  • If I make a playlist and delete a song, it shows the song is gone from the playlist. If I delete more, songs, they disappear, but still play in the playlist. 
  • Say I have a playlist of 5 songs and delete song 1 and 2. Songs 3 and 4 move up the list, but if i play song 3, it is actually song 1. All of the song titles get deleted and others move up the list, but "underneath" it all, the wrong songs are being deleted and labeled under other titles... 
  • I deleted 20 songs from a 1000 song playlist, and now it's all messed up. Nothing matches. The song I click is never the song that plays. It is usually one that I deleted 
0 Kudos

AdamPandora
Moderator
Moderator

Thanks so much for providing me with that additional information, @Hightower573.

I've added your feedback to the ticket we have open with the engineers who are investigating this issue.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

AdamPandora
Moderator
Moderator

@johnwilcox101 I moved your post over to this existing thread: Songs Aren't Deleting From My Playlist

Please try running through our suggested troubleshooting steps found here.

If you continue to experience issues with this, could you share the following details about your device?

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.):
  • Are you connected to Wi-Fi or cellular data when this is happening?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

J1374
Underground

I have uninstalled the app and reinstalled. When I choose 'add similar songs' to my playlist and I delete the songs I don't want, they still appear in the queue and play but don't show in my collection. The app clearly needs an update.

0 Kudos

AdamPandora
Moderator
Moderator

@J1374 I moved your post over to this existing thread: Songs Aren't Deleting From My Playlist

Please try running through our suggested troubleshooting steps found here.

If you continue to experience issues with this, could you share the following details about your device?

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.):
  • Are you connected to Wi-Fi or cellular data when this is happening?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

J1374
Underground

I did all od the trouble shooting but still have the same issue. My phone is currently running Android Version 9 and Pandora version 2103.1 It happens with Wi-Fi and cellular data.

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi there, @J1374. 👋

Thanks for running through the troubleshooting steps. Sorry to hear that it didn't help with the issue you're experiencing. 

What is the make and model of your mobile device?

Let me know, and I can report this over to our engineering team on your behalf.

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

J1374
Underground

Im using a LG Q7+

AlyssaPandora
Moderator
Moderator

Thanks for providing those details, @J1374. I've shared this information with our engineering team on an internal ticket we have open. We appreciate your patience while they work on this. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

J1374
Underground

Thanks, looking forward to a solution.

Lanea6021
Local Performer

Same issue and none of the trouble shooting worked

0 Kudos

AdamPandora
Moderator
Moderator

@Lanea6021 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?

Also, the next time this happens, can you please take a screenshot of the now playing screen when a deleted track is playing on your playlist?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

Lanea6021
Local Performer
Device is Samsung note 9 on metro by t-mobile
0 Kudos

AdamPandora
Moderator
Moderator

Thanks for following up, @Lanea6021.

To clarify, is the issue that after deleting tracks from one of your customized playlists, they continue to play when shuffling that playlist?

If so, the next time this happens, can you please take a screenshot of the now playing screen when a deleted track is playing on your playlist?

Thanks again for working with me on this. 

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

Lanea6021
Local Performer

How do I upload pictures i sent them in the email reply I guess you didn't get them I dont see them here and I don't see an option to upload them

0 Kudos

Lanea6021
Local Performer

Screenshot_20210624-063247_Pandora.jpg

Screenshot_20210624-063225_Pandora.jpg

 is this what you are looking for

0 Kudos

AdamPandora
Moderator
Moderator

@Lanea6021 Thanks for sending that over.

However, it's still unclear to me what the exact issue you are running into is.

Can you please explain to me in further detail what exactly is happening?

The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

Lanea6021
Local Performer

I have a playlist. In the picture you can see unfoolish by Ashanti is playing even though I deleted it. On the brown pic with white letters the song is listed there you can see it in the list of the play list even though its been deleted and is not visible on the pic with the white background. In the pic with the white background I clicked do it myself  by rus to play which is why it has a shadow because I selected it but at the bottom of the pic you can see that Ashanti unfoolish is playing instead.

 

So whats happening is I delete songs from my playlist. When I look at it I can see its not there anymore but it acts like nothings changed. The songs seem to stay in the order that they were in before I deleted the unwanted songs so now when I click a song to play it won't play that song I selected instead it will play a song from the original order 

I delete songs from my playlist but they don't go away 

0 Kudos

AdamPandora
Moderator
Moderator

Thanks so much for that detailed explanation, @Lanea6021.

I've gone ahead and removed that track from your Russ Radio Thumbs Up playlist for you on my end.

In the meantime, I'd also like to report your issue to our engineering team. Can you send over a bit more info about your device?

  • Android version (Settings > About Phone):
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone):
  • Pandora version:
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Let me know what you can find out.

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

GoCaji
Local Performer

Yes thank you J8mk, 

The same thing is happening to me. I really need this song deleted because it is filled with curse words and explicit words. It is messing up my entire playlist. 

I do not mean any disrespect, but a popular music streaming service like Pandora should make it easier to delete an unwanted song. Please work on this. I like your service but it is very frustrating to deal with something like this that could be so simple to solve. It should not matter which device we are using, the process should be universal across the board. The level of difficulty imposed on your customers is unacceptable. 

This criticism is real because I do not want to stop using it because I got tired of the stress but to be honest, I am this close to total exhaustion. Please let me know how I can delete a song.  

Wow, you see what I mean? 

mod edit: format
0 Kudos