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Songs show but won't play

skipperdr
Local Performer

Pandora is not paying. The songs show bust they won't play. Any one else having this problem?

 

Moderator Edit: Changed title for clarity

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25 Replies

Jdenning
Local Performer

No sound here either, ran through basic and advanced troubleshooting. Anyone get this figured out? I'm on a Galaxy s21

0 Kudos

AlyssaPandora
Moderator
Moderator

Hey, @Jdenning. 👋

Thanks for letting us know about your experience.

Are you able to hear the volume when using an app / website like Youtube? Or, taking phone calls?

Do you have another app open when this happens?

Have any error messages popped up? If so, what exactly does it say?

++

In the meantime, I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?

  • Model: Samsung Galaxy S21
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):
  • Are you connected to Wi-Fi or cellular data when this is happening?

Let me know. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

Jdenning
Local Performer
  • Model: Samsung Galaxy S21
  • Carrier: T Mobile
  • Android version (Settings > About Phone):
  • Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):
  • Are you connected to Wi-Fi or cellular data when this is happening? 
    ---It was happening over both. I was able to listen on my desktop but not mobile, I reset my phone a few times and today it is working again. There were no error codes given just simply not playing at all. Additionally, I was able to listen to music on youtube/ spotify all other sound functions seemed fine it was just with Pandora, I had checked for updates because in the past I needed to update the app but there were no new updates for me. Anyway, it is working now and not sure what the fix was--

AlyssaPandora
Moderator
Moderator

Thanks for letting me know, @Jdenning. 👍

Sounds like you were able to get back to listening without any issues. If anything else pops up, please don't hesitate to let me know. Enjoy the tunes! 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

Dat_boi_comin
Local Performer

i do to

and it wont work

0 Kudos

AdamPandora
Moderator
Moderator

@Dat_boi_comin Could you tell me a bit more about what is happening?

  1. Is there an error message? If so, what does it say?
  2. Can you provide me with a screenshot of what you're seeing? 

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap