cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Stops When Screen Locked or App Backgrounded

akdaniel
Underground

For the past few weeks anytime I use Pandora after a few seconds of a song play it will cut off as if I have press pause and when I go back to the app it opens up as if I'm logging on for the first time. 

This happens wither Im on wifi or on mobile data. My phone is an LG Stylo 6 and the version of Pandora I have is version 2007.1 

I have restarted my phone cleared the catches and data on the app. I even have uninstalled Pandora and I still have this problem. I even made sure that it it wasn't my battery saver cutting off the app. I did not run into this problem until I upgrade to Pandora premium.

 

Moderator Edit: Edited title for clarity

Labels (1)
1 Solution

Accepted Solutions

AlyssaPandora
Moderator
Moderator

Hey there, @Mb122. 👋

Sorry for any trouble you've experienced.

I've enabled a trace on your Pandora account in case we need to share this information with our engineering team.

  • If you're using a Samsung Galaxy device, let's check your sleeping apps. You can find out how to adjust this setting in this post.
  • If you continue to have trouble, I would recommend trying the standard Android troubleshooting steps here.

Let me know if this helps. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

View solution in original post

48 Replies

TannerPandora
Moderator
Moderator

Hi @akdaniel! Thanks for posting. 

When the music stops, is Pandora open and in the foreground of your phone, or does it stop when the app is backgrounded or the screen is locked?

In the meantime, I've enabled a trace on your account for us to get a better understanding of what may be happening. 

I'd like you to clear the app data again. I know you said you've already cleared the cache/ data but would you mind doing this again while the trace is enabled?

To do that:

  1. Open your device Settings
  2. Tap Apps
  3. Scroll down to find Pandora
  4. Select Storage
  5. On the storage details page tap Clear Data.

Thanks for the help. Let me know if you run into any issues.

Tanner | Community Moderator

- Let's share music in the Playlist Swap

akdaniel
Underground

So I have it happen when they app is in the background as well as when the screen is locked.

Ok I'll clear the data 

0 Kudos

TannerPandora
Moderator
Moderator

Thanks for letting me know @akdaniel

I'd like to report your issue to our engineering team. Can you send over a some info about your device?

  • Model:
  • Android version (Settings > About Phone):
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone):
  • Pandora version:
    • Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
Tanner | Community Moderator

- Let's share music in the Playlist Swap

akdaniel
Underground

Model:LM Q730TM

Android version: 10

Build # QKQ1.200216.002

Pandora version 2007.2

0 Kudos

AdamPandora
Moderator
Moderator

@akdaniel Thanks for writing back with that. I've sent this over to our engineers. This information is really valuable, and helps us determine what might be happening.

I know this has been a frustrating issue, and I can assure you we are working on a resolution.

We really appreciate your patience in the meantime! 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

Eddieo66
Local Performer

I've recently have gotten a new phone on my old phone I could leave the Pandora site without login out and visit other sites the phone I have now is not letting me do it they are both androids pretty much I forgot what I did to get it to do that

0 Kudos

AdamPandora
Moderator
Moderator

@Eddieo66 I moved your post to this thread since you are running into a similar issue.

I recommend running through the following troubleshooting steps: Troubleshooting for Android Devices

If you continue to experience issues with this, can you send over a some info about your device?

  • Model:
  • Android version (Settings > About Phone):
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone):
  • Pandora version:
    • Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

Jalle1714
Local Performer

I have same problem, same phone, same software. 

0 Kudos

AlyssaPandora
Moderator
Moderator

Hey there, @Jalle1714. 👋

Sorry to hear that you're also running into this issue.

I've enabled a trace on your Pandora account to better understand what's happening, and in case we need to share your details with our engineering team.

Did you get a chance to run through the troubleshooting steps too?

Let me know if it helps. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

Sambottomley1
Local Performer

I'm having this same issue. Same device. I don't know what version of Pandora I'm using. Has this been resolved? 

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi there, @Sambottomley1. 👋

Sorry to hear that you're having trouble with this.

Were you able to try running through the standard Android troubleshooting steps? If not, I would recommend trying them here.

I'd like to share your report with our engineering team. Can you send over a bit more info about your device?

  • Model: LG Stylo 6
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.):
  • Are you connected to Wi-Fi or cellular data when this is happening?

I look forward to hearing back! 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

Mb122
Local Performer

It will only play 45sec to 1 mins of a song amd just stop playing. Then whem i reopen pandora its like.ive never opened it. Starts up like i just clicked it.

0 Kudos

AlyssaPandora
Moderator
Moderator

Hey there, @Mb122. 👋

Sorry for any trouble you've experienced.

I've enabled a trace on your Pandora account in case we need to share this information with our engineering team.

  • If you're using a Samsung Galaxy device, let's check your sleeping apps. You can find out how to adjust this setting in this post.
  • If you continue to have trouble, I would recommend trying the standard Android troubleshooting steps here.

Let me know if this helps. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

View solution in original post

ChaChanna76
Local Performer

How come Pandora can't draw over other apps? Didn't it use to? How come they changed it

0 Kudos

AlyssaPandora
Moderator
Moderator

Hey there, @ChaChanna76. 👋

Thanks so much for posting on the Pandora Community!

Unfortunately, I don't quite understand your message about drawing over other apps. Could you clarify a bit more about what is happening? 

Are you attempting to listen to Pandora while using another app? 

Let me know. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

Brycewiss
Local Performer

Tanner, I have the same problem. I’ve had it for years and just thought it was my computer but it happens on all devices

0 Kudos

AdamPandora
Moderator
Moderator

@Brycewiss It sounds like the issue may be related to the network you're using to connect to Pandora if this is happening across devices.

Try rebooting your connection: 

  1. Shut down your device completely;
  2. Unplug your modem and router, wait one full minute, and then plug them back in;
  3. Wait five more minutes to allow the modem and router to fully boot back up;
  4. Turn your device back on and try Pandora again.

If Pandora still isn't working, could you check if you're able to connect to your network using another streaming service, such as YouTube?

You might also try connecting your device to an entirely different network, or using a different device on your current network, to see if your streaming improves.

Let me know how it goes! 

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

workenjen
Local Performer

I Am Very Frustrated!!!

I love Pandora and am Very Loyal..... however..... why won't my Pandora keep playing for longer than 2-3 minutes after I turn off my screen!?? Is there a setting I am missing ??

Moderator Edit: Format

0 Kudos

AdamPandora
Moderator
Moderator

@workenjen I moved your post over to this existing thread: Playback stops when screen locked or app backgrounded

I recommend running through the following troubleshooting steps: Troubleshooting for Android Devices

If you continue to experience issues with this, can you send over a some info about your device?

  • Model:
  • Android version (Settings > About Phone):
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone):
  • Pandora version:
    • Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap