For the past few weeks anytime I use Pandora after a few seconds of a song play it will cut off as if I have press pause and when I go back to the app it opens up as if I'm logging on for the first time.
This happens wither Im on wifi or on mobile data. My phone is an LG Stylo 6 and the version of Pandora I have is version 2007.1
I have restarted my phone cleared the catches and data on the app. I even have uninstalled Pandora and I still have this problem. I even made sure that it it wasn't my battery saver cutting off the app. I did not run into this problem until I upgrade to Pandora premium.
Moderator Edit: Edited title for clarity
I eliminated this same symptom on my Galaxy S10 by removing Pandora from my phone's list of sleeping apps as outlined in the instructions referenced above. I recommend anyone with a similar setup experiencing the described symptom to take a look at sleeping apps first, before doing anything else to their phone.
Great suggestion, @kjskipper!
Thanks for taking the time to share your experience. We discovered that many listeners were experiencing issues with the sleeping apps and that was causing the app to stop when backgrounded.
Hope to see you around the community space more often.
Something happened in the last few days on my Android phone to where my Pandora I'm no longer play if other apps are in use. After a new page loads in Chrome Pandora stops playing and when I click on the app again it loads with a flashing Pandora icon as if it is starting the app again and restarts the song I was on from the beginning. Ive noticed it will allow me to use messenger without stopping play until I begin to type in the box. Ive spent hours reading through troubleshooting online changed all battery saving settings and play in background permissions etc. HELP
@Bretdunk5 I found this troubleshoot for your problem, try this and see if it helps. If you haven't already, turn off the power saving mode or plug your phone in when you are listening to Pandora since that will temporarily turn off power save mode. Best wishes, take care and stay safe.
If you're using a Samsung device, please check your sleeping apps setting as this may impact your listening session. You can find more info about this in this thread.
I hope this helps! 🎧
I am having the same issue same phone software. I have sprint service. It happens when the pandora is backgrounded by most apps. Always does it with my games. Has there been any progress with this issue?
Hi there, @Derrick. 👋
Thanks so much for posting about this.
Please check out the accepted solution for this thread here.
If you continue to have trouble with this, please provide the following details so that I can share this with our engineering team on your behalf:
Are you connected to Wi-Fi or cellular data when this is happening?
Have you identified any other patterns or notable information?
Let me know what you can find out. 🎧
Hi, @Kkanie14. 👋
Thanks for clarifying. When updating the OS on Android devices, the battery optimization on all apps may be automatically turned back on by default.
This can cause performance issues or interfere with playback when the app is backgrounded. Due to the sheer volume of Android devices, we are unable to provide step by step instructions for each and every device. I recommend looking up the steps to manage battery optimization for the specific make and model of your device and disable this for the Pandora app.
If you own a Samsung device, you may also want to check your Sleeping Apps settings.
Let me know if this helps! 🎧