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Stops When Screen Locked or App Backgrounded

akdaniel
Local Performer

For the past few weeks anytime I use Pandora after a few seconds of a song play it will cut off as if I have press pause and when I go back to the app it opens up as if I'm logging on for the first time. 

This happens wither Im on wifi or on mobile data. My phone is an LG Stylo 6 and the version of Pandora I have is version 2007.1 

I have restarted my phone cleared the catches and data on the app. I even have uninstalled Pandora and I still have this problem. I even made sure that it it wasn't my battery saver cutting off the app. I did not run into this problem until I upgrade to Pandora premium.

 

Moderator Edit: Edited title for clarity

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29 Replies

kjskipper
Local Performer

I eliminated this same symptom on my Galaxy S10 by removing Pandora from my phone's list of sleeping apps as outlined in the instructions referenced above.  I recommend anyone with a similar setup experiencing the described symptom to take a look at sleeping apps first, before doing anything else to their phone.

AlyssaPandora
Moderator
Moderator

Great suggestion, @kjskipper

Thanks for taking the time to share your experience. We discovered that many listeners were experiencing issues with the sleeping apps and that was causing the app to stop when backgrounded.

Hope to see you around the community space more often. :pandora:

Alyssa | Community Moderator

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KtCameron
Local Performer

Something happened in the last few days on my Android phone to where my Pandora I'm no longer play if other apps are in use. After a new page loads in Chrome Pandora stops playing and when I click on the app again it loads with a flashing Pandora icon as if it is starting the app again and restarts the song I was on from the beginning. Ive noticed it will allow me to use messenger without stopping play until I begin to type in the box. Ive spent hours reading through troubleshooting online changed all battery saving settings and play in background permissions etc. HELP

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Bretdunk5
Local Performer

My phone updated and now when I turn on my pandora, it will play about 20 seconds of a song and down

 

mod edit: format

mohempstead
Gold Certified

@Bretdunk5  I found this troubleshoot for your problem, try this and see if it helps. If you haven't already, turn off the power saving mode or plug your phone in when you are listening to Pandora since that will temporarily turn off power save mode. Best wishes, take care and stay safe.  

mohempstead

AlyssaPandora
Moderator
Moderator

Hey there, @Bretdunk5 @KtCameron. 👋

In addition to @mohempstead's helpful suggestion, I would recommend checking out the accepted solution for this post here.

If you're using a Samsung device, please check your sleeping apps setting as this may impact your listening session. You can find more info about this in this thread.

I hope this helps! 🎧

Alyssa | Community Moderator

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Derrick
Local Performer

I am having the same issue same phone software. I have sprint service. It happens when the pandora is backgrounded by most apps. Always does it with my games. Has there been any progress with this issue?

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AlyssaPandora
Moderator
Moderator

Hi there, @Derrick. 👋

Thanks so much for posting about this. 

Please check out the accepted solution for this thread here.

If you continue to have trouble with this, please provide the following details so that I can share this with our engineering team on your behalf: 

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone):
  • Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Let me know what you can find out. 🎧

Alyssa | Community Moderator

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Kkanie14
Local Performer

Yes, as soon as you open another app or Google it exits out of the app. Hence shutting the music off.

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AlyssaPandora
Moderator
Moderator

Hi, @Kkanie14. 👋

Thanks for clarifying. When updating the OS on Android devices, the battery optimization on all apps may be automatically turned back on by default.

This can cause performance issues or interfere with playback when the app is backgrounded. Due to the sheer volume of Android devices, we are unable to provide step by step instructions for each and every device. I recommend looking up the steps to manage battery optimization for the specific make and model of your device and disable this for the Pandora app.

If you own a Samsung device, you may also want to check your Sleeping Apps settings.

Let me know if this helps! 🎧

Alyssa | Community Moderator

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