Unable to share to FB, Instagram, or Twitter

[MikeGehrum]

When I try to share a song to Fb,the fb icon is missing. I cleared data/cache&still no change.

mod edit: changed title for clarity

[Sel_g]

I am having the same issue. When I click the share button to share to my Instagram story, the option to share to Instagram or any other apps does not show. It only shows that I can share to messages and copy the link. 

• Samsung note 10

[AdamPandora]

@Sel_g Thanks for sharing your experience on the Community.

Our engineers are currently investigating this issue - thanks for your patience in the meantime as they work to find a fix. 🛠

[KTurner]

I'm having the same issue. There is no icon to share to Snapchat, Facebook, or Instagram. This started when the software updated. 

• Model: Samsung S20 Ultra 5G
• Carrier: C Spire
• Android version: 11
• Pandora version: 2012.1

[AlyssaPandora]

Hey, @KTurner. 👋

Thanks for providing those helpful details. I've shared your info with our engineering team.

Appreciate your patience while they continue to work on a fix. 🎧

[Cloudchaos]

So I understand you guys know about the issue but it has been going on for well over a month now. Do they know the cause? At first I thought it was the Samsung update to oneUI with Android 11 but I am seeing people with the same issue after a security update and Android 10 as well.

[AlyssaPandora]

Hi, @Cloudchaos. 👋

Thanks so much for posting about this. Our engineering team is aware of this issue, and they are working on it.

All updates for this issue will be posted on this thread. Thanks for your patience during this process! 🎧

[sira0107]

I am also having this issue after the new android update

Model - Galaxy s10+

Carrier - Verizon

Android version - 11

Pandora version - 2012.1

[sira0107]

I am also having this issue after the new android update

Model - Galaxy s10+

Carrier - Verizon

Android version - 11

Pandora version - 2012.1

[AdamPandora]

Thanks for reporting this, @sira0107.

I've added your information to the ticket we have open with the engineers who are looking into this.

Thanks for your patience in the meantime as they work to find a fix. 🛠

[Dayeaw]

I'm having the same issue with my s20.

Noticed after Samsung did and update a couple weeks ago,  around January 11.

Offers a link share, quick share, message share option,  but nothing that shares the music to Facebook, Instagram,  etc.   Shares an empty link using share link

Are there any updates yet?

mod edit: format

[AlyssaPandora]

Hi there, @Dayeaw. 👋

Sorry for any trouble this has caused. This issue should have been fixed with the newest Pandora app version 2101.1.

Could you try updating the app to see if that helps?

Here's how to update the Pandora app on your Android device:

1. Open the Google Play Store app.
2. Touch the menu icon in the upper left and select My apps & games.
3. Apps with available updates are labeled Update.
4. Choose any appropriate apps and tap Update.

Tip: In some cases, you may need to restart your device to update an app.

Let me know how it goes.

[jayjayem]

I cannot share to snapchat either from pandora.  

• Model: iphone se
• Carrier: straight talk
• Apple version (Settings > About Phone): 15.1
• Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.): 2108.1.1

[AlyssaPandora]

Hi, @jayjayem. 👋

I reported your issue with Snapchat sharing to our engineering team. We're aware of this issue.

Are you having trouble sharing to Instagram, Facebook, and/or Twitter as well?

Let me know. 🎧

[jayjayem]

I don’t use those programs

Sent from my iPhone

[Generic143]

I'm having the same issue. Can't share my pandora to my FB story, I can everywhere else though. 

Phone- Ultra note 20

Carrier-AT&T

Android version - 12

Pandora version - 2204.1

[AlyssaPandora]

Hey there, @Generic143. 👋

Thanks so much for posting about this. 

I've taken a look at your Pandora account and profile. Unfortunately, I'm not seeing that you're connected to Facebook. 

To connect your Pandora account with Facebook from a mobile device:

1. Open Pandora and tap the Profile tab.
2. Press the Settings gear in the top right corner.
3. Select Privacy. 
4. Under Manage External Services, you can toggle the Facebook setting to On. You will be asked to authorize your connection. A confirmation message will pop up indicating that you have successfully connected your Pandora and Facebook accounts.

To connect your Pandora account to Facebook from a computer:

Sign in to Pandora's website and click the icon (initial or picture) in the top right corner of the page.

1. Select Settings.
2. Select Account in the left hand menu.
3. Scroll down to Social.
4. Select Connect to the right of the Facebook option. A screen will pop up prompting you to sign into Facebook. Make sure to sign in with your Facebook account information (email address and Password), which may be different from your Pandora account.

If you'd like to edit these settings in the future, you can go directly here.

Let me know if this helps. 🎧