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Car Controls Unresponsive

Deadshot
Local Performer
  • Can't use car controls when app is connected to car only volume just recently happened?

Moderator Edit: Changing title for clarity

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TannerPandora
Moderator
Moderator

Hi @Deadshot! Thanks for posting. Sorry to hear this. 

Could you provide the following information so I can take a closer look. 

  1. What is the make, model and year of your vehicle?
  2. If you have an aftermarket stereo, what is the make and model of that device?
  3. What is the make and model of your phone? Also, can you tell me the Pandora app version (let me know if you need help finding that)?
  4. How is your smartphone connected to your car? (Bluetooth, USB, Aux)
  5. Is your vehicle equipped with Android Auto or Apple CarPlay?

Let me know. 

Use your mobile device only when conditions allow and as permitted by applicable law.

Tanner | Community Moderator

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Deadshot
Local Performer

2015 volkswagen gti stock radio and pixel 3 phone

Also latest pandora update Android auto bluetooth connection

 
mod edit: format
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TannerPandora
Moderator
Moderator

Hi @Deadshot!

If you haven't already, let's try re-pairing the connection between your car and the phone.

To remove the pairing, please go into the Bluetooth settings menu on your phone, find the appropriate connection, and select "Forget this device."

Once you've done so, refer to your car's manual for the steps to reconnect the car system to your phone. Using the Voice Commands for your unit (if available) is often the easiest way to do this.

Let me know how it goes.

*Use your mobile device only when conditions allow and as permitted by applicable law.

Tanner | Community Moderator

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Deadshot
Local Performer

Hello I've tried that a couple times and still doesn't work for me it doesn't come up on the screen as pandora being connected 

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TannerPandora
Moderator
Moderator

@Deadshot Thanks for following up. 

Does this only occur when connected to Android Auto? If you're connected via bluetooth only, are you still able to use the control to skip a song?

Tanner | Community Moderator

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Deadshot
Local Performer

It only happens in my volkwagen it works perfectly fine in my gmc sierra no issues at all 

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TannerPandora
Moderator
Moderator

Thanks for the follow up @Deadshot

I've created a ticket so our engineers can take a closer look at what may be happening. 

Just to clarify, your GMC also used Android Auto but the problem is only with your Volkswagen. 

Can you also send over a bit more info about your mobile?

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Build number (Settings > About Phone):
  • Android Security Patch Level, if noted on your device (Settings > About Phone):
  • Pandora version:
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.

Thanks!

Tanner | Community Moderator

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