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Not connecting to Subaru app in car

rosebeach15
Local Performer

Hello

Since the app has been updated last week,  the pandora app in my subaru keeps providing a "pandora error" message.  Also when starting the app sometimes it shows "Pandora is experiencing technical difficulties".  I tried uninstalling and reinstalling still not working.

 

The Pandora music will play perfectly fine in the "bluetooth option" of my music in the car.  Please help!  

 

Galaxy S10E

Subaru Legacy 2014

 

 

Labels (1)
1 Solution

Accepted Solutions

TannerPandora
Moderator
Moderator

Hi @rosebeach15 sorry for the trouble. Have you tried clearing the app data and then reconnecting? If not, let's give it a try. 

From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):*
 
Please note: *Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after this, please let us know.
 
  1. Open your device Settings
  2. Tap Apps
  3. Scroll down to find Pandora
  4. Select Storage
  5. On the storage details page tap Clear Data.

Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can find helpful steps here.

You will be asked to log into your account after completing these steps.

Let me know how it goes and if this helped. Thanks for posting to community! 🎧


Tanner | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

0 Kudos
3 Replies

TannerPandora
Moderator
Moderator

Hi @rosebeach15 sorry for the trouble. Have you tried clearing the app data and then reconnecting? If not, let's give it a try. 

From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):*
 
Please note: *Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after this, please let us know.
 
  1. Open your device Settings
  2. Tap Apps
  3. Scroll down to find Pandora
  4. Select Storage
  5. On the storage details page tap Clear Data.

Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can find helpful steps here.

You will be asked to log into your account after completing these steps.

Let me know how it goes and if this helped. Thanks for posting to community! 🎧


Tanner | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

0 Kudos

MzBuz
Local Performer

I have the same problem but with an iphone 12.

Please let me know what to do.

iphone 12

2015 Subaru Outback

0 Kudos

Nothappywithu
Local Performer

Tried that, didn't work. The only way I get it to work is to exit pandora autopsy then open the app outside the car app and go to settings, then when I tap on the app in the car it works.

0 Kudos