PandoraLink App Unresponsive

[Tmccoll5]

I listen through the free app on my Apple phone. One day the app in my car disabled and I want to know how to get it back. 
thank you

Moderator Edit: Changing title for clarity

[TannerPandora]

Hi @Tmccoll5! Thanks for posting. 

Could you provide the following information so I can investigate?

1. What is the make, model and year of your vehicle?
2. If you have an aftermarket stereo, what is the make and model of that device?
3. What is the model of your phone? Also, can you tell me the Pandora app version (let me know if you need help finding that)?
4. How is your smartphone connected to your car? (Bluetooth, USB, Aux)
5. Is your vehicle equipped with Apple CarPlay?

Can you do me a favor and share a picture of the app in your vehicles head unit. 

Let me know. 

Use your mobile device only when conditions allow and as permitted by applicable law.

[Tmccoll5]

Thank you! I am so appreciative of your help. 
2017 Subaru Forrester, factory installed stereo, Apple iPhone 12, 2010.1.1 Pandora version, Bluetooth connection 

I don’t know if I have Apple car play

[TannerPandora]

Thanks for the pic @Tmccoll5!

Looks like you have PandoraLink in your Subaru. Can you let me know what happens when you press the app in your car? 

• Is the app unresponsive?
• Does the app open but doesn't play?
• Does it appear to play, but no sound comes through?
• Do you receive any error messaging? If so, what does it say?

Thanks for the help and sorry for the 20 questions! 😄

[Tmccoll5]

The app is totally unresponsive. That’s it. 
Thank you!! Happy Thanksgiving 🍁 

[TannerPandora]

Thanks @Tmccoll5! You too! 🍁🍽

I'm going to go ahead and create a ticket so our engineering team can take a closer look at this. I've passed along your info. 

Thanks for your patience in the meantime. 

[Tmccoll5]

So appreciate you!

[Tmccoll5]

Hi Tanner, 

my issue with the unresponsive Pandora link app hasn’t been resolved yet. 

Do you have any ideas for me?

your help is really appreciated. 
tami

[TannerPandora]

Hi @Tmccoll5! Let me check-in to see if there are an updates. I'll follow up once I get a response!

Thanks for your continue patience! 

[Tmccoll5]

Thank you

[TannerPandora · Accepted solution]

Hi @Tmccoll5! 

Just wanted to check in and let you know they are still investigating what may be happening. For now, while not ideal, I would recommend connecting your phone via Bluetooth to your car so you can continue to listen to Pandora. 

Thanks for your continued patience. 

Use your mobile device only when conditions allow and as permitted by applicable law.

[Tmccoll5]

Hi Tanner,

 I will give that a try. Thank you for getting back to me. 

[Tmccoll5]

Thank you for you help, Tanner. Your suggestion worked! I hadn’t even considered trying to listen to Pandora thru Bluetooth in my car.  Duh! As long as I’m able to listen in my car, I’m a happy lady. 
Happiest of holidays to you and your pup. Stay safe!
Tami

[TannerPandora]

Glad to hear that is helpful for now, @Tmccoll5! 😁

I did see that some work was being done to determine why the app is unresponsive for you. 

I'll be sure to update with any new information that I'm given. 

Have a great holiday! 

Use your mobile device only when conditions allow and as permitted by applicable law.