Playlist function 2018 FORD Escape

[shadowrider5119]

I have a premium account and cannot make my playlist function on the radio in my 2018 FORD Escape. I have to click on the playlist to play  the first song and if i raise the volumn it stops the song and jumps to a station. If I nnot use it to play the songs i chose I can use APPLE itunes. Please explain how i can get this to work

[TannerPandora]

Hi @shadowrider5119 thanks for being part of community!

Could you provide the following info?

1. If you have an aftermarket stereo, what is the make and model of that device?
    
2. What is the make and model of your phone? Also, can you tell me the Pandora app version (let me know if you need help finding that)?
    
3. How is your smartphone connected to your car? (Bluetooth, USB, Aux)
    
4. Is your vehicle equipped with Android Auto or Apple CarPlay?
    

Thanks for the help!