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Tracks in PlaylistCarPlay won't change

Melvinthor
Local Performer

Play Tracks will not automatically change in CarPlay

 

mod edit: changing title for clarity

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8 Replies

TannerPandora
Moderator
Moderator

Hi @Melvinthor  - Thanks for joining community! Sorry to hear you've had trouble in your vehicle. 

Could you provide the following information so I can investigate?

  • What is the make, model and year of your vehicle?
  • If you have an aftermarket stereo, what is the make and model of that device?
  • What is the make and model of your phone? Also, can you tell me the Pandora app version (let me know if you need help finding that)?
  • How is your smartphone connected to your car? (Bluetooth, USB, Aux)
  • Is this happening with a playlist or station or both? Could you give me an example of a playlist or station that this is happening on?

Thanks for your help with this! 

 

Tanner | Community Moderator

Let's share music in the Playlist Swap

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Melvinthor
Local Performer

As requested the following is submitted 2017 GMC Sierra Pickup Factory Installed a system Iphone 10 USB Playlist. Pandora Version 1909.1

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TannerPandora
Moderator
Moderator

Thansk for following up with that informaion @Melvinthor.

I'm going to have a Pandora Support Specialist reach out to you for further help with this. 

You should be hearing from them soon with more details to troubleshoot this issue. 

Thanks for being a part of the community!

Tanner | Community Moderator

Let's share music in the Playlist Swap

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gremmingermike
Local Performer

Kenwood kdc-355u android phone LG expression plus 2 aux cable

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TannerPandora
Moderator
Moderator

Hi @gremmingermike thanks for posting to community!

Are you having a similar issue in your vehicle with tracks not changing? If so, are you running Android Auto on your Kenwood?

Tanner | Community Moderator

Let's share music in the Playlist Swap

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LuizPandora
Pandora
Pandora

@Melvinthor our team made some app changes to tackle this issue. Do you still experience it?

Luiz | Sr. Software Engineer

Let's share music in the Playlist Swap

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LuizPandora
Pandora
Pandora

Hi @gremmingermike do you still experience this issue? We rolled out some app changes that should help. Please let us know when you get a chance.

Luiz | Sr. Software Engineer

Let's share music in the Playlist Swap

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Melvinthor
Local Performer

Yes

 

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