Volvo - Account deactivated/suspended

[JloCle]

The factory installed Pandora App in my 2018 Volvo is now telling me that my account has been deactivated/suspended.  The same account works fine on my phone and computer.  How do I getting working in my car again.  I do not want to look at my phone every time I want to change stations.

mod edit: changing title for clarity

[TannerPandora]

Hi @JloCle, thanks for posting to community! Sorry for the trouble with Pandora in your Volvo. 

Our engineers are aware of this issue and are currently investigating with the help of Volvo. I've gone ahead and added your info to the current ticket.

We appreciate your patience in the meantime. 

[Ralphfreije]

My vehicle app says its deactivated but my account works on all my other devices (cell, web etc).  Not sure what to do ?

[TannerPandora]

Hi @Ralphfreije Thanks for posting to community! Sorry to hear this!

Could you provide the following information?

1. What is the make, model and year of your vehicle?
    
2. What is the make and model of your phone?  

Thanks!

*Use your mobile device only when conditions allow and as permitted by applicable law.

[Jennjay]

I am having the exact issue with my 2015. . I just got my car back from repair and thought something was done by the dealer. How long has this issue been going on? Any time course on a fix?

[TannerPandora]

Hi @Jennjay! Thanks for posting to community and sorry for the inconvenience. 

Our engineers are continuing to investigate this issue, unfortunately, I don't have a timeline for a fix right now. 

However, I will be posting new updates as they are made available to me here. 

Again, sorry for the inconvenience this has caused. 

[JloCle]

About a week now.  

[JloCle]

Thank you

[NEHOG]

I'm getting frequent errors where I get a message that my account has been deactivated by Pandora. I'm a long time Pandora user, and this has been happening more frequently over the last week (4/12) leaving me without Pandora in my car. Any ideas or suggestions from anyone? 

[spearsonjr]

I'm having the exact same problem with my 2017 Volvo S60 T5. All of a sudden about a week ago, I started getting this message on my screen which reads something like "Your account has been suspended/deactivated by pandora." Yet pandora works fine on my phone and my computer. This is very frustrating! I hope there is a resolution soon.

[TannerPandora]

Thanks for posting your experience @spearsonjr! I've added your info to our ticket. Rest assured our engineers are still investigating this issue. I'll be posting updates here as they are made available to me. 

Thanks for your patience in the meantime. 

[TannerPandora]

Hi @NEHOG, thanks for posting to community. Sorry for the trouble in your car. 

Can you let me know the make and model of your car?

[NEHOG]

It is a Volvo 2016 S80. Been using Pandora in the car since I got it new, as it is the best choice for me. 

[Deerrick]

My Volvo XC60 just did the same thing.   Please help us get this fixed!

[Deerrick]

Mine is a 2015.

[Deerrick]

ok, throw me on the list.   My 2015 XC60 just started the same thing.... I MISS my pandora!!!

[KurtH]

Ditto for my 2018 S60 Inscription

[gettanet]

At least I my wife and i are not alone. 2015 S60 and 2015 XC 60.

[Jennjay]

It's working now.😀

[ccars99]

Add me to list of Volvo owners having problem with Pandora.  2015.5 V60.  Pandora loads but does not

play any selection either from browse or my stations.