The other apps connect fine such as your competitor Spotify. The car app logs in and shows the stations but when you trying to play a station it says “connecting”. It never finishes connecting and does not play any music. I have uninstalled and reinstalled. It gives me the same issue
Moderator Edit: Changing title for clarity
Hey Tanner: So, a little update. The Volvo hotspot is working...Pandora will open, I can log in and my playlists will come up...HOWEVER, there is no sound. It will show what song is playing, but no music whatsoever. I have the same problem with another app called Tune-In (it's a worldwide radio app)...for some reason, these music apps simply do not play music. All of the other Volvo apps are working fine, except for Pandora and Tune-In....can ya help a brother out here???? Thanks!
Hey @RJC - thanks for following up!
I've created a report for this. I'll add your info to the ticket that is currently open. Our engineers have reached out to Volvo for additional help with their investigation.
I'll post updates in this thread when they're made available to me.
Thanks for your patience in the meantime!
Hey Tanner: We figured out the issue; the P-Sim card in my Volvo had not been properly registered. Apparently, there are two sim cards...one that handles low data flow transmissions (forgot what it was called), an the p-sim module that handles higher data flow applications. That is the reason that Pandora would let me log in, show me my stations and show what song was playing, even though I couldn't hear anything. Once we got the p-sim properly registered, we had lift-off on both Pandora and the Tune-In app. So, all's well that ends well, and thanks for your help. Hopefully this information might also be helpful for your engineers and others having a "sim"-ilar problem.
Hi @Murph1 - thanks for posting your experience.
We have an open ticket for this issue with Volvo. I've gone ahead and added your info to this ticket. Our engineering team has been in contact with Volvo to investigate.
The Pandora integration in your Volvo is powered by a Wi-Fi Hotspot built into your vehicle. Can you confirm that the hotspot is active?
Hi @Adb! Thanks for posting.
I moved your message over to an existing thread: Volvo Car - “Connecting” Issue
The Pandora integration in your Volvo is powered by a Wi-Fi Hotspot built into your vehicle. Can you please ensure that this Wi-Fi hotspot is currently active and working properly.
Let me know.
Hi @Donalc! Thanks for posting. Sorry I missed your earlier message. 😓
Can you let me know what you mean by reset? Did you want me to remove the device association so you can log back in or a password reset for your account?
Let me know.
Let's give it a go @Donalc!
I've removed the Volvo association with your Pandora account. This will automatically sign you out once this change takes effect. This may not happen instantaneously so please be patient.
Let me know how it goes and if you're still having trouble. 👍🏻
Hi @TannerPandora. The app made me sign in again, but unfortunately I'm still having the same issue - stuck on connecting. What else can we try? I've been living with this for months so hoping to get it resolved.
Hey @Donalc! Thanks for trying and sorry to hear that didn't help.
Unfortunately, our troubleshooting is limited since the Volvo integrated app is designed and implemented by Volvo. Our engineers have been working with Volvo to help resolve this.
While I understand this is not an ideal resolution, for now, I would recommend listening to Pandora via your mobile device either through bluetooth or Carplay/Android Auto.
Sorry again for any frustration this has caused.