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Support for Artists

RoExodus
Opening Act

Is there a link to submit music to?

 

Moderator edit: edited title for clarity

710 Replies

Woolly
Local Performer

the form says this:

Please type your name with a “/” before and after it, as your legally binding e-signature:

 

I have typed my name every way I think this works, none of it works, can someone please type  a fake name with how " /" is supposed to look around it.

PLEASE AND THANK YOU!

AdamPandora
Moderator
Moderator

@Woolly Can you please provide a little more context around this?

I'd like to help, however I'm not familiar with this - what "form" on Pandora are you referring to when you are asked to provide an e-signature?

Let me know.

Adam | Community Moderator

Let's share music in the Playlist Swap

Woolly
Local Performer

The issues seems to of been with my browser. I refreshed and everything worked. Thanks for checking in.

AdamPandora
Moderator
Moderator

@Woolly Always happy to help. Hope we continue to see you around the community! 😎

Adam | Community Moderator

Let's share music in the Playlist Swap

Burg_Lord
Local Performer

Im an New artist on Pandora with tracks that are live but when I try to play them the message "Due to our music licenses, the songs on this playlist are only available for radio playback." Is there something on MY end that I must correct to get my music to play or should I continue to wait for Pandora to clear them??

 

Moderator Edit: Edited title for clarity

0 Kudos

TannerPandora
Moderator
Moderator

Hi @Burg_Lord thanks for posting! I've moved your message over to My Collection to keep things organized. 

I've gone ahead and contacted our User Support team to help you with this. They will be contacting you via the email associated with your Community profile.

Please be on the look for their email. Thanks!

Tanner | Community Moderator

Let's share music in the Playlist Swap

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mariahbannister
Underground

i dont get it 

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AdamPandora
Moderator
Moderator

@mariahbannister I'd be happy to help with any questions you have, but I will need additional information to do so.

Can you explain your issue a bit further? The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.

Adam | Community Moderator

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tomgrin
Local Performer

We've been waiting for over 1 year, and still no resolution. We've submitted this several times to: amp-support@pandora.com They do eventually reply, and say that they've submitted to the team, but then nothing, and still no resolution. Please escalate this issue. 

There are wrong albums appearing on our artist profile. Please see attached screen shots, marked up. 

This is a different artist with the same name. We are a roots/folk/rock artist named “Will Evans”, with ONLY the following 3 albums, and 1 single. Our music is Roots/Folk/Acoustic/Rock. 

 
The other artist is a rap artist. Please remove. 

 

These are our only correct albums and 1 correct single for us: 
 
Albums: 
  1. Rise (2018)
  2. Signal Flares (2015)
  3. Wishin’ Well (2013)
Singles:
  1. Restless Spirit (2019)
 
Please help ASAP. 
 
FireShot Capture 018 - Listen to Will Evans - Pandora Music & Radio - www.pandora.com.jpgFireShot Capture 019 - Will Evans - Pandora - www.pandora.com.jpgWillEvans-Pandora-WrongArtistAssociated.jpg
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AdamPandora
Moderator
Moderator

@tomgrin I will make sure to escalate this to our AMP team for further review.

They will be reaching back out to you via email, so please keep an eye out for their message.

Thanks for your patience.

Adam | Community Moderator

Let's share music in the Playlist Swap

tomgrin
Local Performer
Thank you! We'll be standing by for an update.

AdamPandora
Moderator
Moderator

@tomgrin Sounds good - please note that you may not receive a message from them until after the weekend is over as our AMP team is currently off for the weekend.

However I have left them a note with your message for when they return.

Thanks again for your patience! 

Adam | Community Moderator

Let's share music in the Playlist Swap

gda56rd
Local Performer

Hi my Album "La Gaveta Vol. 2" is under another profile for some reason. https://www.pandora.com/artist/gda/ARJfPrJhxgkl7xV this is my music but its not connected to the right artist profile. how can i fix this?

0 Kudos

AdamPandora
Moderator
Moderator

@gda56rd Our AMP team can help with this - I have escalated your feedback over to them so they can further investigate.

They will also be contacting you privately via email to help make sure this gets resolved.

Please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

3CatsInASuit
Local Performer

Unrecognized trap song is labeled (and categorized - it was playing on a nightcore station) "Angel with a Shotgun - Nightcore"

iamykrizz
Local Performer

good day, please i'm unable to claim artist on pandora amp... and dmy song has gone live. i go by the name, Ykrizz

 

mod edit: changing title for clarity

TannerPandora
Moderator
Moderator

Thanks for letting us know @3CatsInASuit! I've reported this to our curation department, they'll have a look. 

Happy Friday! 🎧

Tanner | Community Moderator

Let's share music in the Playlist Swap

TannerPandora
Moderator
Moderator

Hi @iamykrizz, thanks for posting and sorry for any trouble. 

I've gone ahead and created a new post for you since the previous thread wasn't quite related to the same trouble you're having. This will help other artist that may have a similar problem and help keep the community organized.

Our AMP team would be the best point of contact for this - they can always be reached directly by submitting a message directly through our help page

That being said, I've reached out to our AMP support team and they will be contacting you privately via email. Please be on the look out for their message. 

Thanks for being part of community! 🎧

Tanner | Community Moderator

Let's share music in the Playlist Swap

tannercundy
Underground

Hello! My release Flying Under Sea (Tanner Cundy artist) was recently made Live.  However, I cannot claim the artist through Pandora AMP (name is not available) and trying to play back the songs results in an error "Due to our music licenses, the songs on this playlist are only available for radio playback.".  Clicking the Create Station button does nothing, and other users are reporting the inability to create a Tanner Cundy station as well.  How can I resolve this?  Thanks!

TannerPandora
Moderator
Moderator

Hi @tannercundy thanks for posting. 

I've notified are Artist Support team about this. They will be contact you via the email associated with your community account. Please be on the look out for their email. 

Thanks for your patience in the meantime. 

Tanner | Community Moderator

Let's share music in the Playlist Swap