Ad-blocker with Free Account

[whocares2]

I am having the same issue. Yes I have adblockers but they are turned off for all things Pandora. Everything was working up until this past weekend.

I am on 2 different Mac (Big Sur & Catalina)

I am visiting Pandora.com via Safari & Firefox (Chrome for testing)

[verasullivan]

 look to the far right screen, this stops the music and I do not know how to fix it. can you please help put the adds back so my music doesn`t stop.

thank you

Vera Sullivan

[AlyssaPandora · Accepted solution]

Hi there, @verasullivan @whocares2. 👋

To avoid experiencing any listening issues, you can find steps on how to add Pandora to the allowlist in your ad blocker on our help page.

If that doesn't help, I would recommend checking your anti-virus software (if you have one). Some anti-virus software like Kaspersky can have anti-banner settings enabled that behave similarly to ad blockers. If you're using Kaspersky software, identify the version you have installed and follow their instructions on how to disable that feature: 

• Kaspersky Internet Security 2019
• Kaspersky Internet Security 2017
• Kaspersky Total Security 15

Another option is to check your privacy settings. Some extensions may also act as an ad-blocker. Since there are so many variations of ad blocking software and programs, we are unable to provide instructions for all of them. If you continue to have trouble, please reach out to the security software's or device manufacturer's support team for additional assistance.

You can also bypass using your web browser to stream Pandora by downloading our Desktop App.

[Constance]

Yes same here.

[AlyssaPandora]

Hi there, @Constance. 👋

Thanks for letting us know about this.

Please check out the accepted solution for this thread here.

This should help out with that error message.

Hope this information is helpful. 🎧

[amyleigh316]

I am having the same issue. My ads were working, and then I just all of a sudden got an error notice. When I click the "help page" link it goes to this:

[AlyssaPandora]

Hey there, @amyleigh316. 👋

Sorry about that! Thank you so much for letting me know.

I updated the link to reflect the correct one in the accepted solution.

You can find it here.

Hope this is helpful. 🎧

[karlacat19]

I'm having same problem, too many hoop to jump that I don't understand.  Will just go back to Spotify

[AlyssaPandora]

Hi there, @karlacat19. 👋

Nice to see you around the community space.

We hope you can understand that advertisements allow us to continue to offer free access to stations and other features. This is also true for many other services. To avoid experiencing any listening issues, you can find steps on how to add Pandora to the allowlist in your ad blocker on our help page.

Let us know if you need further assistance with this. 🎧

[PIZZAHUT]

How do you stop adblocker from playing pandora so can listen to music 

[AlyssaPandora]

Hey, @PIZZAHUT. 👋

Please check out my message about managing your ad-blocker settings in my post here.

I hope this helps. 🎧

[skarmartin]

Hi

I keep getting the adblocker when I try to play through Vivaldi (which is up to date:

4.0.2312.41

)

However, when I play through my older Opera browser it plays fine. I have been recently told that opera isn't a good browser, and I have finally almost gotten Vivaldi back to how I like it

Kind Regards,

Scott

[AdamPandora]

@skarmartin I moved your post over to this existing thread: Ad-blocker with Free Account

Check out the accepted solution to this thread for more information about managing your ad-blocker settings.

Hope this helps!

[skarmartin]

I am not using an adblocker, the only extensions I have installed are Grammarly and ImTranslator 

[AlyssaPandora]

Hi, @skarmartin. 👋

Thanks for following up with those details. Unfortunately, Vivaldi and Opera are not supported web browsers to stream Pandora. I would recommend checking out our web specifications here: Minimum Web Specifications

Please use one of our supported browsers for listening to Pandora, like Firefox, Chrome, Safari, or Microsoft Edge. 

++

Ad Blocker Error:

Some anti-virus software like Kaspersky can have anti-banner settings enabled that behave similarly to ad blockers. If you're using Kaspersky software, identify the version you have installed and follow their instructions on how to disable that feature: 

• Kaspersky Internet Security 2019
• Kaspersky Internet Security 2017
• Kaspersky Total Security 15

Since there are so many variations of ad blocking software and programs, we are unable to provide instructions for all of them. If you continue to have trouble, please reach out to the security software's or device manufacturer's support team for additional assistance. You can also bypass using your web browser to stream Pandora by downloading our Desktop App.

I hope this information is helpful. 🎧

[brendensnider2]

We're having trouble playing audio on this device.

We can't load media right now. This is commonly caused by overzealous ad blockers or privacy extensions. Please check that your browser extensions are not blocking our audio and refresh the page. If you continue to see this error you should contact support.

Refresh Go To Support

[AlyssaPandora]

Hey there, @brendensnider2. 👋

I moved your post over to this existing thread: Ad-blocker with Free Account

Please check out the accepted solution here.

Hope this helps! 🎧

[rjm713]

Hi.  I'm using WIN 10 on my laptop.  Your website.  MS Edge.  Error message: "We can't load media right now.  This is commonly caused by overzealous ad blockers or privacy extensions.  Please check that your browser extensions are not blocking our audio and refresh the page."

Your advice is greatly appreciated.

[AlyssaPandora]

Hey there, @rjm713. 👋

Thanks for posting about that error message. This issue is most likely related to your ad-blocker settings within your web browser. That being said, I moved your post over to this existing thread: Ad-Blocker with Free Account

Please check out the accepted solution here.

Hope this helps! 🎧

[lil4ry]

Hi, I'am larry and idk how to trun off my ad blocker. could you help me?