We are aware of an issue interfering with the use of our desktop app at this time. Our engineers are aware of this issue and working on it. In the meantime, please try listening from www.pandora.com. Updates for this issue will be posted in this thread. Thanks for your patience.
when i try to do a pandora premium session it says oops something went wrong try again later. it has been saying this for 3 days and i tried my other 2 accounts and it is saying the same thing what is wrong. is it just me or is other people too.
Moderator Edit: Edited title for clarity
@RK1 We hope you can understand that advertisements allow us to continue to offer free access to stations and other features. This is also true for many other services. Since there are so many variations of ad blocking software and programs, we are unable to provide instructions for all of them.
I'm having the same issues, I'm using a windows, and I use the website in chrome,
it gives me this message
@NorKael I moved your post over to this existing thread: Web: "Oops! Something has gone wrong" Error with Premium Access
This is likely related to an ad-blocker or anti-banner software. In the meantime, I've shared your feedback with our engineering team.
Hey there, @84391. 👋
Seems like you're still running into this issue. Did you check out my post about this here?
Also, does this happen after you've watched the advertisement? Or, before you're able to watch it?
Let me know if those steps help. 🎧
I'm having this problem, too. I am using a Macbook and Google Chrome. I disabled the chrome ad blocker, pop up blocker and notification prevention thing. I don't have any software downloaded to block ads or restrict content. I haven't been able to use this feature on my computer for six days. It works on my phone, so it's not my account, and it also doesn't work in safari, so it's not my browser. I have restarted my computer, updated my computer and reopened the page several times. It does not work and it has nothing do with any type of ad blocker! I would appreciate an actual solution and not I've shared your feedback with our engineering team'. Thank you and sorry about the aggressive tone of my post.
PS, I just noticed the question about wether it happens after or before the ad, the answer is, it makes me watch the ad, then at the end, after the full ad, gives me the error message. Hope that helps.
Moderator Edit: Format
Hello. I am on a Windows 10 laptop. When attempting to play individual songs on request, "Play This Song Now", I continuously receive the error, “Oops, something went wrong. Please try again later.” I do not even get to the commercial that it is requiring me to listen to first before I can hear the song. I have not had this happen previously. Stations in my Collection all play without a problem. Thank you.
Hello and THANK YOU once again. The post you referred me to had the answer! I had an add blocker in place. I will also post there as well re: that the problem has been solved. Pandora Premium ... here I come. CHEERS.
I get the same thing to have I'm trying to play my own songs on my computer or any other songs I look up and want to listen to. But I'm annoyed by it already. So can someone help me please🙏
Here a is a screenshot
Hi there, @King_808. 👋
I moved your post over to the Desktop space of the community to keep everything organized.
Looks like you're attempting to listen to a song on-demand using a complimentary Premium Access session.
Does this issue occur before or after watching the advertisement?
Let me know. 🎧
Hi there, @kingjellys4523. 👋
Are you receiving a message stating that you've hit your limit for Premium Access? Or, are you receiving the "Oops! Something went wrong..." error after watching the advertisement?
Hi there, @Listener001. 👋
I sent you a private message so that I can get the correct email address associated with your Pandora account. Please respond to my PM with that info when you get a chance. I can report this over to our engineering team on your behalf. 🎧
I actually decided to discontinue using Pandora after creating that post and deleted my account, but somehow it seems like my post didn’t get deleted as well. Would it be possible for me to do that?
mod edit: format