Desktop: "Something has gone wrong" Error with Premium Access

[climberboy11]

when i try to do a pandora premium session it says oops something went wrong try again later. it has been saying this for 3 days and i tried my other 2 accounts and it is saying the same thing what is wrong. is it just me or is other people too.

Moderator Edit: Edited title for clarity

[AlyssaPandora]

@Listener001 Posts can't be deleted as you still have a profile within the Community.

If you prefer to delete your Community account as well, please let me know. 🎧

[Listener001]

<meta http-equiv="Content-Type" content="text/html; charset=utf-8" /><meta name="Generator" content="Microsoft Word 15 (filtered medium)" /><!--<br>/* Font Definitions */<br>@font-face<br> {font-family:"Cambria Math";<br> panose-1:2 4 5 3 5 4 6 3 2 4;}<br>@font-face<br> {font-family:Calibri;<br> panose-1:2 15 5 2 2 2 4 3 2 4;}<br>/* Style Definitions */<br>p.MsoNormal, li.MsoNormal, div.MsoNormal<br> {margin:0cm;<br> font-size:11.0pt;<br> font-family:"Calibri",sans-serif;}<br>.MsoChpDefault<br> {mso-style-type:export-only;}<br>@page WordSection1<br> {size:612.0pt 792.0pt;<br> margin:72.0pt 72.0pt 72.0pt 72.0pt;}<br>div.WordSection1<br> {page:WordSection1;}<br>-->

Hello,

Yes, I would like to have my community profile deleted too, please.

Thank you.

[AlyssaPandora]

Thanks for your message, @Listener001. Someone will reach out to you via email once this action has been processed. We appreciate you trying out the Community!

[elijahcaughron]

my music list is not playing after i watched an add it says oops something went wrong it also says this on both of my accounts. I have restarted my computer and refreshed the page lot's of times. What should i do?

[TannerPandora]

Hi @elijahcaughron! Thanks for posting to community, sorry to hear this is happening.

Can you let me know a little more about your device and experience?

• What is the make and model of your computer?
• Which web browser are you using? Does this happen on another browser?
• Does this happen with the same ad or multiple ads?

In the meantime, I did see that you were able to activate several Premium Session today. Did you run into trouble after those sessions or before?

Thanks!

[DillanMartin]

something else went wrong again : (. I was listening to music and it went to an ad right? then after the ad I was trying to click the song i want. then it said Oops something has gone wrong. try again. 

and why are there so many ads. can yall change up the ads a bit. like do an ad for a new movie or something

I'm sorry if that sounded rude : (

mod edit: merged comments

[DillanMartin]

and why are there so many ads. can yall change up the ads a bit. like do an ad for a new movie or something

I'm sorry if that sounded rude : (

mod edit: merged comments

[DillanMartin]

I'm sorry if that sounded rude : (

[ORNELAS_09]

me too a play a free trial add and this happens alot what do i do im on chromebook. im starting to get frustrated ive tried everything. logging out and back in. idknow what to do

[AlyssaPandora]

Hi there, @DillanMartin @ORNELAS_09. 👋

Looks like you've both reached your individual limit for Premium Access sessions. Due to licensing restrictions, we have to limit the number of Premium Access sessions per person. I know that limits like this can be frustrating, so I'll definitely pass along your feedback. If you'd like to see if you're eligible for a longer trial or upgrade to Premium, visit our website.

In the meantime, I've reported this error over to our engineering team on your behalf. Thanks for your patience and understanding. 🎧

[ORNELAS_09]

me too can u just make it so it works again my account name is ORN3LA$_09 and can u guys log in and make it so it works again or tell me specifically wat to do

[DillanMartin]

ok it happened again!!!!! 

[DillanMartin]

Why does it keep doing this? and why are there so many ads. why can't there be one ad time and the rest we can just listen to music. I mean come on. They literally play the same ad over and over again. I'm literally gonna start a petition to ban all ads on every internet platform. except public t.v

[AlyssaPandora]

Hi, @DillanMartin. 👋

Thanks for your message.

Please check out my post this here. In the meantime, I've shared your feedback and experience regarding that error message with our engineering team. 🎧

[NightCircle1821]

I'm having the same problem, I re-downloaded Pandora from the Microsoft store on my windows computer. It is still giving me the error, can someone help?

[DillanMartin]

It's been 3 days and it still not working : (

[DillanMartin]

HEEEY!!! It works now!!! thank god

[AlyssaPandora]

Thank you for reporting, @DillanMartin @NightCircle1821. 

I have shared this with our engineering team regarding that error message.

At this time, it appears you've both reached your individual limit for Premium Access sessions. 

Due to licensing restrictions, we have to limit the number of Premium Access sessions per person. 

I know that limits like this can be frustrating, so I'll definitely pass along your feedback. If you'd like to see if you're eligible for a longer trial or upgrade to Premium, visit our website.

Thanks for your patience during this process. 🎧

[nyshira1234]

Mines has been doing it all day and I don't know why except I don't have pandora premium. It's annoying because I'm trying to play this song i like but it won't play.

 

see I can't even listen to what I want 

[nyshira1234]

Mines has been doing it all day and I don't know why except I don't have pandora premium. It's annoying because I'm trying to play this song i like but it won't play.

[DillanMartin]

For reals tho they need to do something different about their website. I bet they just doing this so that we have to pay money for premium because we have a chose. don't give them any money. they ripping us off. I'm moving to a different music website.

[AlyssaPandora]

Hi there, @nyshira1234. 👋

Thanks for reporting this. I've shared your experience with our engineering team. 

We appreciate your patience during this process. 🎧

[DillanMartin]

It happened again!!!! god! can yall please fix yalls website. for the love of god please