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Error: "We're having trouble playing audio on this device"

chouse
Underground

I recently started getting the message below (48 hours). I am using a desktop and have no issues listening to music from other sites. My account works because I can listen on my mobile. Any idea how to fix this?

chouse_0-1604545770376.png

 

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44 Replies

AlyssaPandora
Moderator
Moderator

Awesome! I'm glad to hear that helped, @Beannie. I've shared your feedback with our Device team. 

If anything else pops up, please don't hesitate to let me know. Happy listening! 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

kharpo7
Local Performer

Pandora stuttering and stopping on Chrome and Edge on Win 10 PC

This has been going on for months now. I stream Pandora while playing pc games or just whenever. It doesn't seem to matter if i am running other programs or not. Sometimes i get a couple songs to play successfully and sometimes it won't even start my stations. Songs will stop in the middle, or stutter then stop. I have cleared the cache on both browsers, checked my internet bandwidth (i think its sufficient), ran task manager to see if anything is maxing out. Nothing obvious. 

This is getting to the point that i am about to bail on Pandora. If anyone has any suggestions I would appreciate them. Thank you

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AlyssaPandora
Moderator
Moderator

Hi there, @kharpo7. 👋

Sorry to hear that you're running into this issue. 

Do you receive any error messages when this happens? If so, what exactly does it say?

Also, we do have troubleshooting steps you can try to see if that helps resolve the issue:

If the issue persists, let's try rebooting your connection: 

  1. Shut down your device completely;
  2. Unplug your modem and router, wait one full minute, and then plug them back in;
  3. Wait five more minutes to allow the modem and router to fully boot back up;
  4. Turn your device back on and try Pandora again.

I hope this helps. Feel free to let me know how it goes. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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kharpo7
Local Performer

Hi AlyssaPandora,

Thank you for your reply.

I spent 45 mintues on this. I ran all the troubleshooting for Chrome. I closed the browser after each change. Same results.The error that i get is "We are experiencing trouble playing audio. If problems persist please check your internet connection and refresh your browser."

Then i played Spotify for over an hour with zero lag on the same browser. I really want to keep Pandora but i am about to say goodbye and good riddance. I hate to do that. Pandora is like an old friend.

Thank you,

Kharpo7

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AlyssaPandora
Moderator
Moderator

Thank you so much for getting back to me with that information, @kharpo7. I have shared this with our engineering on an internal ticket so they can investigate further. We appreciate your patience during this process. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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