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Music Stops When Listening to Albums + Playlists

ChipStewart
Underground

I have a similar problem, but don't even get to hear one song.  When I click on a station, I have no problems, but when I click on an album, I have to watch a video, then the album shows as playing, the slider moves in real-time, but there is no audio.

mod edit: changed title for clarity

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42 Replies

AlyssaPandora
Moderator
Moderator

Hi, @BethOwl. 👋

Thanks so much for taking the time to share your experience and feedback. 

Does this sounds issue only happen when you listen from Safari? 

If so, we do have an internal ticket open with our engineering team for listeners having trouble with the sound playing on Safari web browsers.

While I have a trace enabled on your Pandora, could you please try running through these steps for your Safari browser? You can find those steps here: Safari Troubleshooting

++

Also, which station are you having trouble with? I can take a deeper look to see what's happening.

Please let me know if the issue persists after trying out those steps. Thanks for your help with this. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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who
Underground

I believe the Shuffle was set under My Collections > Stations and I unselected Shuffle.  I works fine now.

AlyssaPandora
Moderator
Moderator

Thanks for the update, @who

Feel free to let us know if you need anything else. Glad to hear you're back to listening! 🎶

Alyssa | Community Moderator

Let's talk music in Community Chat

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