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Pandora Stops Working When Ads Appear

ImaPepper
Opening Act

I've used Pandora Free for years but recently when ads begin, it freezes up and stops working entirely instead of playing the ads.  I've tried Chrome, FF, Explorer, Edge, and Brave and it seems to happen on all.  I can live with ads, but with this now happening I'm near to seeking alternatives to beloved Pandora.... Help! 

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23 Replies

Acnhlover
Local Performer

freezes and dosent play

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AdamPandora
Moderator
Moderator

@Acnhlover Could you tell me a bit more about what is happening?

Does Pandora only freeze when an ad is about to play?

Also are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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gmdp
Local Performer

This is happening to my Pandora service, as well. It freezes when an ad is to play - stops totally. It unfreezes when I click on the Pandora icon and the ad plays. But then it freezes before the music begins until I click on the icon. Happens every time. 

 

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AlyssaPandora
Moderator
Moderator

Hi, @gmdp. 👋

Sorry to hear that this is happening. We appreciate you bringing this to our attention.

I would recommending trying out the troubleshooting steps for your specific browser / Pandora Desktop app. 

Web Browser Troubleshooting:

++

Pandora Desktop App Troubleshooting:

Let me know if you continue to have trouble with this. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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