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Pause / Play Restarts the Same Song from the Beginning

aceofthesky
Local Performer

Hi, 

I'm not sure if this is an individual issue, or global. On desktop Chrome browser, when I hit the "Play" button after pausing, it restarts the same song from the beginning.

Is there something I can do to so that the "Play" button continues playing where it left off?

Thanks

 

mod edit: changed title for clarity

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7 Replies

AlyssaPandora
Moderator
Moderator

Hey there, @aceofthesky. 👋

Thanks for reporting this issue.

Let's try these steps on your Chrome browser - you can find them here.

If possible, I would also recommend trying out a different web browser to see if this is browser related.

Feel free to keep me updated on how it goes. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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aceofthesky
Local Performer

Hello, 

Neither of the troubleshooting steps worked, with the exception of of course running it on different browser; however, Chrome is an ideal choice for browser and I would have liked to stick with running one. 

At any rate, please send an update to this thread on possible alternative solutions, if they come up. 

Thank you for support

AlyssaPandora
Moderator
Moderator

@aceofthesky Thanks for the update. It sounds like you're still having trouble with Chrome.

We've sent over an email so that we can run a diagnostic on your web browser. Please check your email inbox for this message soon. 📬

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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sickasadog
Local Performer

I am having the same problem.  It gets annoying when my kids keep asking me questions I pause, un-pause and I hear the same song 5 times!

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AdamPandora
Moderator
Moderator

@sickasadog Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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sickasadog
Local Performer

I have the same problem on windows with chrome.  Funnily enough, it IS most annoying when the kids are asking me questions too. Co-workers also annoying.

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AdamPandora
Moderator
Moderator

Thanks for following up, @sickasadog.

Let's try these troubleshooting steps on your Chrome browser - you can find them here.

If possible, I would also recommend trying out a different web browser to see if this is browser related.

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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