Pause / Play Restarts the Same Song from the Beginning

[aceofthesky]

Hi, 

I'm not sure if this is an individual issue, or global. On desktop Chrome browser, when I hit the "Play" button after pausing, it restarts the same song from the beginning.

Is there something I can do to so that the "Play" button continues playing where it left off?

Thanks

mod edit: changed title for clarity

[AlyssaPandora]

Hey there, @aceofthesky. 👋

Thanks for reporting this issue.

Let's try these steps on your Chrome browser - you can find them here.

If possible, I would also recommend trying out a different web browser to see if this is browser related.

Feel free to keep me updated on how it goes. 🎧

[aceofthesky]

Hello, 

Neither of the troubleshooting steps worked, with the exception of of course running it on different browser; however, Chrome is an ideal choice for browser and I would have liked to stick with running one. 

At any rate, please send an update to this thread on possible alternative solutions, if they come up. 

Thank you for support

[AlyssaPandora]

@aceofthesky Thanks for the update. It sounds like you're still having trouble with Chrome.

We've sent over an email so that we can run a diagnostic on your web browser. Please check your email inbox for this message soon. 📬

[sickasadog]

I am having the same problem.  It gets annoying when my kids keep asking me questions I pause, un-pause and I hear the same song 5 times!

[AdamPandora]

@sickasadog Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

[sickasadog]

I have the same problem on windows with chrome.  Funnily enough, it IS most annoying when the kids are asking me questions too. Co-workers also annoying.

[AdamPandora]

Thanks for following up, @sickasadog.

Let's try these troubleshooting steps on your Chrome browser - you can find them here.

If possible, I would also recommend trying out a different web browser to see if this is browser related.

Let me know how it goes.