To help investigate, I've enabled a trace on your account. The next time this happens, let me know the approximate time and date, including the device it happened on and I'll take a closer look.
If this is happening at home with Wi-Fi or connected Ethernet, then I recommend trying a few network connectivity steps:
Had the same error this morning about 10am Eastern. After restarting, it's been OK since. Previously, I've reinstalled the program twice on this PC and have still been getting the errors. All other apps and websites work fine when I have the problems with Pandora loading. Speed test always shows OK.
Has happened on my PC using the app and cell. Never had the issue on the old app. This newer PC app has been continuously buggy.
I use the web browser when the app doesn't work. Through web works OK.
@wergwtgwg Can you let me know if you have the same problem using a web browser? Have you done any troubleshooting with the desktop app? Thanks!
@shaleewar Which browser do you use? Have you noticed this happening on multiple browsers? Thanks!
@wergwtgwg Thanks for following up.
Could you help by providing a little more info about your computer?
Also, are you running a Preview Build of Windows? If so, are you in the fast ring or slow ring?
Thanks for your help with this.
Hi. Just started my premium trial today. Plays a single song then waits for me to press play for the next song. I click on my station and nothing happens. I have AutoPlay turned ON. I see no SHUFFLE option. Trying to find a reason to ditch Sirius, but not looking good so far.
Hi there, @bkyemarine2022. 👋
Thanks for your post, and sorry for any trouble this has caused.
Could you confirm how you're listening when this happens?
I've taken a look at your account, and it appears that you're using an iPhone device. Have you tried uninstalling / reinstalling the Pandora app? You can find those steps here: iOS Troubleshooting
Let's also ensure that you have Auto-Play on, as we do have another setting Auto-Start.
To view your AutoPlay setting from a mobile device:
To view your AutoPlay setting on the web:
Set the AutoPlay toggle to your preference.
Thanks for your help with this. 🎧