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Thumbs Up Playlist Missing

h-man
Local Performer

Thumbs-up list missing on all devices

Logged out and into each device —still missing

It was there yesterday

Thanks

Labels (1)
73 Replies

AlyssaPandora
Moderator
Moderator

Hey, @Keith635. 👋

Your My Thumbs Up playlist has now been restored.

You may need to refresh your web browser or restart the Pandora app to notice the change.

Let me know if you continue to have trouble with this. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

asho87
Local Performer

Hi, I'm missing my Thumbs Up playlist on all devices--personal laptop, work desktop and laptop, and Apple iPhone. Please help.

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi there, @asho87. 👋

Your My Thumbs Up playlist has been restored. You may need to refresh your web browser or restart the Pandora app to notice the change.

Let me know if you continue to have trouble with this. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

Kenny9018
Local Performer

Hi Pandora,

 

can you please restore my thumbs up playlist as well?

thank you!

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi, @Kenny9018. 👋

Of course! I've gone ahead and restored your My Thumbs Up playlist.

Let me know if you continue to have trouble with this. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

barberbh
Local Performer

I am also missing ALL of my playlists, thumbs up, big hair, etc.   None of them show under my collection on my pc or my app.

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi there, @barberbh. 👋

Looks like you've been in contact with someone from our User Support team via email. Please check your inbox in case you haven't received their message yet.

In the meantime, it looks like you enabled a complimentary session of Premium while upgraded to Pandora Plus. You can find out more about how these sessions work in this helpful article: Premium Access Sessions

Hope this information is helpful. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

Boston_Duke
Local Performer

Seems my “My thumbs up” playlist which has been collecting new music for me since 2015 has completely disappeared across all my devices. I can’t find it anywhere - which stinks,  because I’ve been steadily thumbs upping new music but it’s seemingly non existent. 

0 Kudos

Jasonjaybird200
Local Performer

Recently my “my thumbs up” playlist was randomly deleted, and can’t figure out how to get it back. Any help would be appreciated.

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi there, @Boston_Duke. 👋

Sorry about that, we're aware of this issue.

No worries - I've gone ahead and restored your My Thumbs Playlist to your Pandora account for you. 

You may need to restart the Pandora app or refresh your web browser to notice this change.

Feel free to let me know if you continue having issues with this. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

AlyssaPandora
Moderator
Moderator

Hey, @Jasonjaybird200. 👋

Sorry for any inconvenience this has caused. 

Your playlist has now been restored. Please refresh your web browser or restart the Pandora app to notice the update.

Hope this helps. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

Rotary12
Local Performer

I just noticed that all of my Thumbs Up playlists are missing too from both desktop and mobile.

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi, @Rotary12. 👋

Your My Thumbs Up playlist has been restored.

Hope this is helpful. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

Rotary12
Local Performer

Thank you, I see it now.