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Unable to get the play button to work

danafgrout
Local Performer

I cant get thee play button to work

 

Moderator Edit: Changed title for clarity

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1 Solution

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AlyssaPandora
Moderator
Moderator

@markchip @carbajaliz I moved your post over to this thread as it sounds like you two are experiencing similar issues with Google Chrome.

Please try out these troubleshooting steps for your Chrome web browser. 

Feel free to let me know if you still have trouble with the play ▶️button during your listening sessions.

Alyssa | Community Moderator

Let's talk music in Community Chat

View solution in original post

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10 Replies

AdamPandora
Moderator
Moderator

@danafgrout Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot/screen recording of what you're seeing?

Thanks for your help with this. 

Adam | Community Moderator

Let's share music in the Playlist Swap

kentlewan
Local Performer

I'm having a similar problem.  When I load the player on Google Chrome, there is a significant delay.  Sometimes it starts automatically (which is what I'd prefer).  Sometimes there is a long delay.  Sometimes it doesn't start at all.  As I remarked in a different post, it feels like server overload.  This is a recent problem for the last 3 days (started about 11/11/19)  I am a Pandora Plus subscriber.

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markchip
Local Performer

chrome

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carbajaliz
Local Performer

me too w chrome

 

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AlyssaPandora
Moderator
Moderator

@kentlewan Let's follow up in this post instead. 

Since you're using your Google Chrome web browser to stream, please try out these steps to see if it helps.

Let me know how it goes by responding in this thread.

Alyssa | Community Moderator

Let's talk music in Community Chat

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AlyssaPandora
Moderator
Moderator

@markchip @carbajaliz I moved your post over to this thread as it sounds like you two are experiencing similar issues with Google Chrome.

Please try out these troubleshooting steps for your Chrome web browser. 

Feel free to let me know if you still have trouble with the play ▶️button during your listening sessions.

Alyssa | Community Moderator

Let's talk music in Community Chat

View solution in original post

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Adubose
Local Performer

Ipad

 

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AdamPandora
Moderator
Moderator

@Adubose Could you tell me a bit more about what is happening?

  1. To clarify, are you unable to get any music to play when streaming Pandora on your iPad?
  2. Is there an error message when you try and press the play button? If so, what does it say?
  3. Can you provide me with a screenshot of what you're seeing? 

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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Adubose
Local Performer

Actually I don’t know how, but it started working. Thank you so much!

AdamPandora
Moderator
Moderator

@Adubose Glad to hear things are back up and running again.

If this continues to be an issue down the line, please make sure to reach back out to us and let us know.

Hope we continue to see you around the Community! 😉

Adam | Community Moderator

Let's share music in the Playlist Swap

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