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Web: Most Podcasts Fail to Play

Silverlock
Local Performer

I'm using the Pandora website in Microsoft Edge 90.0.818.46 on Windows 10.  I can search for podcasts and add them to my collection but whenever I try to play an episode from one of them I get an error that says "Something has gone wrong.  We're working on this issue, and we'll have things back to normal soon."  This has been happening for months.

It's not EVERY podcast, there are a few that I don't have any trouble playing current or back episodes, but for most podcasts every episode I try to listen to gives the error.  The Cognitive Dissonance podcast works fine.  The West Wing Weekly, the Slate Political Gabfest, and Oh No! Ross and Carrie all fail on every episode.

Any suggestions?

Thanks in advance.

Labels (3)
3 Replies

AlyssaPandora
Moderator
Moderator

Hi there, @Silverlock. 👋

Thanks for letting us know about your experience. I've enabled a trace on your Pandora account to help us better understand what's happening, and in case we need to share this with our engineering team. Let's try some troubleshooting steps to see if we can resolve the issue. 

First, try resetting the Pandora app from the Help menu (not to worry, we'll keep track of your profile and collection for you). Press Alt on your keyboard to bring up a menu options at the top of the page, then select Help and Reset App Data.

++

If you're still having issues, try uninstalling and reinstalling using the following steps:

  1. Locate Pandora in your Start Menu, and right-click to reveal an additional menu. Select Uninstall from the dropdown menu. From there, select Pandora from the list and confirm by selecting Uninstall once more.
  2. Next, find our app in the Windows Store on your device. Search for Pandora in the upper right corner and click or tap Get to re-install.

Please note that downloading any application on your devices requires a Microsoft account and password, and it may be a different email address and password than those on your Pandora account.

Also, we do not support Pandora on unofficial OS releases, like preview or developer builds. We only support Pandora on configurations that we have fully tested, so as to ensure the application will work correctly and not cause any problems with functions of the device.

Let me know how it goes. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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Silverlock
Local Performer

I'm still having this problem every single time I try to use Pandora.  Most podcasts fail to play.  Has the trace you enabled given your team any insight on the problem?

I'm not using the Pandora app; I'm using pandora.com in the Edge browser.  I'm not using a preview or developer build of the OS.

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AlyssaPandora
Moderator
Moderator

Hey, @Silverlock. 👋

Thanks so much for the follow up, and sorry for any confusion regarding my first message. 

A lot of times quitting your browser completely, re-opening it and going back to pandora.com can help.

To check if this is a browser-related issue, you could try to open Pandora in a separate browser, such as Google Chrome or Mozilla Firefox:

  • To install Chrome, go here.
  • To install Firefox, go here.

If you prefer to use Edge and re-opening your browser hasn't helped, try these steps:

  1. Clear your browser's history, cache and cookies.
    • Click on the three dots in the top right (located on the browser toolbar).
    • Select Settings
    • Select Choose what to clear under the Clear browsing data title.
    • Check the boxes for Browsing History, Cookies and saved website data and Cashed data and files.
    • Click Clear.
  2. Turn off extensions like Disable HTML5 Autoplay, Adblock, and NoScript, or allow www.pandora.com within them.
  3. If you are using an internet firewall or anti-virus program, it could be blocking portions of our site. Try allowing access to www.pandora.com within those programs, and then try visiting our site again. If this doesn't help, then try disabling such programs entirely as a test to see if this affects your issue.

Once you've completed this, restart your computer and then try loading pandora.com again.

If the issue persists, let me know. Thanks for your help with this. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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