Web: "Poor Network Connection" Error Message

[chcamxcana]

I keep getting this message "Poor network connection. Listening will resume when it's restored." on my desktop when trying to use pandora. I am using Chrome. I've restarted Chrome, cleared the history, cookies, cache etc. and still having issues.

[AdamPandora]

@chcamxcana Nice to see you around the Community. 👋🏽

I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Chrome Troubleshooting

It may also help to try streaming Pandora on a different browser to see if the issue is specific to Google Chrome.

Let me know how it goes.

[tonysullentrup]

I am having the exact same issue.  Same browser.  My internet speeds are great too.  

"Poor network connection. Listening will resume when it's restored"

[AlyssaPandora]

Hey, @tonysullentrup. 👋

Sorry to hear that you're encountering this error message.

Which web browser are you using when you notice this error message?

Let me know. 🎧

[travisd01]

I am having this issue as well. Just started this week; have never had this issue before. Using Chrome Version 99.0.4844.51 (Official Build) (64-bit).

[BigMeanie]

This issue just started for me yesterday, 03-21-22. Windows 10 (v21H2, build 19044.1586, Ex Pack 120.2212.4170.0) Pandora app (V15.0.3.0) and Chrome Version (99.0.4844.82 Official Build 64-bit) both have issues. I get the same message no matter what browser I try. The phone app seems to be working without issues.

[L1ghthouse]

Same problem here... just started this week.

[jschub9516]

Likewise here, never had the problem before.  Using latest version of Safari.  Started mid-March 2022.   "Poor network connection. Listening will resume when it's restored."

[AlyssaPandora]

Hi, @travisd01 @jschub9516 @BigMeanie. 👋

Thanks for posting about this. I've shared your feedback with our engineering team on an internal ticket so that they can investigate. If you're able to get a screenshot of the error, this would be helpful to share as well. 

++

Hey, @L1ghthouse. 👋

Which web browser are you using when this happens?

Let me know, and I can share this on your behalf. 🎧

[L1ghthouse]

This screenshot is from the Windows desktop client. Same message in Edge v99.0.1150.39. Happens whenever ads should appear (ads never appear). Several users in my organization have reported the issue. Content filter is showing nothing blocked.

[AlyssaPandora]

Thank you, @L1ghthouse. I have shared this with our engineers so they can look deeper into what's happening. 🎧

[L1ghthouse · Accepted solution]

I was able to fix the issue for our org. Wireshark was showing some sort of certificate validation check repeating endlessly (hundreds of packets/s). We use SSL decryption on our web filter so that check will never succeed. I ended up turning off SSL decryption for pandora.com and that fixed the issue for us.

For others, your certificate should be issued to *.pandora.com (see below). If not, you might have the same issue. Hopefully this helps someone else. I still don't know why it wasn't a problem before this past weekend.

[AlyssaPandora]

Thank you for the update, @L1ghthouse. 👍

[Audulator]

Same issue here: playback has a long delay between songs, I can't skip a song, and I see an error banner at the top of the app/window "Poor network connection. Listening will resume when it's restored." This started yesterday for me.

It happens on the desktop app, Chrome ("Version 99.0.4844.82 (Official Build) (64-bit)"), Edge ("Version 99.0.1150.46 (Official build) (64-bit)"), and Firefox ("98.0.1 (64-bit)").

[AlyssaPandora]

Hi, @Audulator. 👋

Thanks for passing those details along. I've shared this on the internal ticket we have open with our engineering team. We appreciate your patience while they investigate. 🎧

[AlyssaPandora]

Hey, @jschub9516 @BigMeanie @travisd01 @Audulator. 👋

Could you let me know if you're still experiencing this issue? 

We believe this may be fixed. 🎧

[jschub9516]

It is fixed, yes.  Thank you very much!  Appreciate it greatly.

[AlyssaPandora]

Thanks for the update, @jschub9516. 👍

[Audulator]

Yes, it's fixed. Thank you! Now, I don't suppose you'd be willing to advocate on our behalf for a dark mode, would you? Lots of requests and not a peep from Pandora on if they'll offer what seems to me to be a fairly simple feature. Unless there have been one or more peeps... have there been?

[AlyssaPandora]

Awesome! Glad to hear it's working for you now, @Audulator. I advocate for all listeners on the Pandora Community, as do the other moderators. While we don't publicly share our product road map, all feature requests are passed along. If you haven't checked it out yet, here's more info about how feature requests work on the Pandora Community: "How do requests become features?"

Thanks so much for being a part of the community!