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"Poor Network Connection" on Desktop App + Web

127
Local Performer

Hi,

My desktop app and website both say poor network connection listening will resume when it is restored. but, my network connection and speed is just fine. I have never had this problem before I tried deleting the app and reinstalling it but it's not working. I am using windows and my browser is Microsoft edge.  I prefer to continue using Microsoft edge if possible. 

 

mod edit: changed title for clarity

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2 Replies

127
Local Performer

Pandora.png

Here is a screenshot 

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AlyssaPandora
Moderator
Moderator

Hi there, @127. 👋

It sounds like the issue may be related to the network you're using to connect to Pandora.

You can try rebooting your connection: 

  1. Shut down your device completely;
  2. Unplug your modem and router, wait one full minute, and then plug them back in;
  3. Wait five more minutes to allow the modem and router to fully boot back up;
  4. Turn your device back on and try Pandora again.

If Pandora still isn't working, could you check if you're able to connect to your network using another streaming service, such as YouTube?

Hope this helps! 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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