cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

"Something Has Gone Wrong" on Web Browser

merjensen
Local Performer

I get the same message when I use my Mac. Please let me know how I can access my account again. 

 

Moderator Edit: Edited title for clarity

Labels (3)
0 Kudos
48 Replies

AlyssaPandora
Moderator
Moderator

Hey, @merjensen.

Sorry about that error message.

I moved your post over to the Desktop board to keep the community organized.

If you are on a computer, are you listening from:

  • Our website, or the desktop app?
  • If you're listening from our website, what browser are you using?
  • Does this happen when you launch Pandora? Or does this occur during your listening sessions?

Let me know.

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

GinJacks
Local Performer

My pandora was working about 3 days ago but not for the past 2 days.

Playing from my laptop online.   It will not play stations, playlists or any other options.  I need help asap.

0 Kudos

AlyssaPandora
Moderator
Moderator

Hey, @GinJacks. 👋

Sorry to hear that you're having trouble listening.

  • Are you using a MAC or Windows computer?
  • Also, which web browser are you using?

++

We also have a desktop app available here, if you're interesed.

Let me know about how you're currently attempting to listen. 🖥

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

MBremer4
Local Performer

I'm unable to play tracks from my collection, I keep getting the error "Something has gone wrong. We're working on this issue, and we'll have things back to normal soon.".  This has been on going for a couple of hours now. I've tried to log out and back in, different devices, and different songs.

 

mod edit: changing title for clarity

0 Kudos

TannerPandora
Moderator
Moderator

Hi @MBremer4 thanks for posting!

Can you let me know which device(s) this is happening on? I wasn't able to replicate this on my end. 

If you're able to, can you please include a screenshot of the error message you're receiving. If you need help with this, let me know. 

Thanks for the help!

Tanner | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

someone2
Underground

This is on pandora.com. When playing certain thumbs up lists within stations, and going to the "Now Playing" link, it'll load properly for about 2 seconds, then show the "Something went wrong." error. Music continues playing in the background during this. Clearing the browser cache doesn't seem to make any difference. It also only appears to happen on some stations but not others. 

Something went wrongSomething went wrong

0 Kudos

AlyssaPandora
Moderator
Moderator

Hey, @someone2. 👋

Sorry that you're receiving that error message during your listening sessions.

I moved your post over to this thread to keep the community neat and tidy.

  • Could you tell me a bit more about how you're listening?
  • Which web browser are you using when this error pops up?

Let me know.

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

someone2
Underground

This is on a Windows desktop computer, on the Chrome browser. 

This happens after clicking the play button on songs in the thumb up history, but only for some stations. 

0 Kudos

AlyssaPandora
Moderator
Moderator

@someone2 

  • Does this happen with the same tracks each time? 
  • Or is it any track within your station details?

++

In the meantime, I'd recommend trying out these steps for your Chrome browser while I have a trace enabled on your Pandora account (in case we need to report this to engineering).

Please also try using a different browser to see if this happens -- this will let us know if it's browser-related.

Thanks so much for sticking with me on this! 

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

someone2
Underground

It happens on all tracks within certain stations' thumbs up lists. 

 

I just tried to do the same thing in Firefox, and got the same results. The same station that gave the error in Chrome gave the error in Firefox. 

0 Kudos

AlyssaPandora
Moderator
Moderator

Thanks for getting back to me with that info.

I've created an email case for your with our User Support team for further assistance. 

Please keep an eye out for their email soon.

Appreciate your patience during this process! 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

zes5041
Local Performer

I am having this same problem on desktop with Chrome. I just re-downloaded Edge and it works fine, however I refuse to use Edge for this one website only as that seems a little bit ridiculous. Anything you can do?

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi there, @zes5041. 👋

We did experience an issue yesterday that was affecting playback for some of our listeners. Your post falls into the time frame in which this happened.

  • Are you still having trouble with Chrome?
    • If so, I would recommend running these steps to troubleshoot.

Feel free to keep me updated by commenting on this thread. 💻

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

gymbody69
Local Performer

I'm playing Pandora on my mac 13.0.4.  When I try to go back to a previous song I get this message "

Something went wrong.

I then have to close and open up pandora again.   

 

Help!  I signed up for basic year membership 

0 Kudos

Slumo
Local Performer

The exact same thing is happening to me and its been happening for weeks now 

 

0 Kudos

AdamPandora
Moderator
Moderator

@Slumo Would it be possible to send us a screenshot/screen-recording of what is happening?

Thanks for your help with this! 

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

AdamPandora
Moderator
Moderator

@gymbody69 What browser do you use to stream Pandora when that error message pops up?

Let me know.

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos

lRomanl
Local Performer

I am having the exact same issue when using it in a Web browser. The error message attached is:

lRomanl_0-1585689476865.png

 

0 Kudos

AdamPandora
Moderator
Moderator

@lRomanl I moved your post to this thread since it sounds like you are experiencing a similar issue.

Please let me know what browser you are using when that error message pops up and I will be happy to provide you with the appropriate troubleshooting steps to try. 

Thanks for your help with this. 

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos