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Someone else listening - Show what other device is being used

Someone else listening - Show what other device is being used

overthemoon
Opening Act
Status: Open Ideas

Please add a functionality that tells us what other device is being used when you display the error that "Someone else is listening."

This would help prevent the freak out moment that some unauthorized user has hacked my account, and possibly my payment information, by actually seeing what device is being used. I never really know if I need to secure the account or if it's just my family using the Alexa at home.

With that in mind, you might consider giving us the ability to forcefully log out all devices on the account via Settings menu as I've seen with other streaming services.

297 Comments
artemis20
Local Performer

I would say as a Project Manager who uses JIRA, that this count of 1,000 is a pretty important feature and should be escalated.

Actually, it should have been a standard feature of Pandora and should not have to get rankings to get moved to the developmental side from a software development POV.

Tigrazo
Local Performer

Please log me off from all devices, someone else is using my account.

lumns
Local Performer

I fully agree with this request.  Personally, I cant believe its not already implemented - especially considering how long pandora has been around.  

I would like to know the following information:
- the system that it is logged in
- the location/IP
- the last time it was logged in at.

Thank you.  

MOHLovesAlaska
Platinum Certified

*When you receive this message chances are you have another device that is not signed out of Pandora, or you have some one else in your household that may be listening on your account at the same time you are from another device. This has been my experience when seeing this message. Take care and stay safe.

zorvek
Underground

Yes. We know that. What we are asking for is to see WHO/WHAT that is so we can take appropriate action. And to be able to take an action such as logging out of a device.

Additionally, it appears that Pandora is erroneously assuming that more than one is listening when the other is only paused and NOT listening. I have multiple devices that are logged in and need to stay logged in like my SONOS system. We can't easily log out and in on these devices.

Every other paid system out there from Amazon to Netflix to whatever gives us not only the information about who is logged in and from what device, but also the ability to kill or deactivate any device.

Pandora's excuse for not providing this service while continuing to take our money is that it's a matter privacy. This is a completely BS response. If it's me on another device then there is no privacy issue and if it's someone that has hacked into my account then it's not a privacy issue. Anything else?

All my music loving friends have switched to Spotify and wonder why I have not. I'm getting closer....

jlcheatham
Underground

WACKED!  just get this feature prioritized and implemented.  i hate pandora because of this and killing my subscription and going back to Spotify.  so annoying as my curated stations are much better here due to my 20year use, but im over it.  all because every day... "someone else is listening to your account" and no one else is.  only me.. its a device I've casted to that cant seem to log out when i say, "stop casting"  so annoying and im so over it!  all because you cant implement a feature to allow users to log out of their devices.  if Pandora can do it, give users the permission to do it as well.  and i dont want support logging me out of my cell phone because it removes all my downloaded music and i have to start over 😞  another THUMBS DOWN.  UGH, implement this feature asap and I will return .  until its implemented, i have to go back to spotify and pay them.

HalR
Local Performer

I run Pandora Premium on Windows PC's. On those devices you can mistakenly double click and open two instances of Pandora. You will get the SEIL error. That is understandable. That said, even with extreme caution to be sure Pandora is shut down or paused on one PC before starting it on another. I still get the SEIL error. It would be very helpful to know what or who the other device is that Pandora has detected. I have been working with tech support and they had me change my password. Makes sense but within minutes of starting Pandora with my brand new password I got the SEIL "Someone else is listening" error and it shut down. This must be a Pandora glitch as nobody could have gotten my new password within seconds. I pay a tidy price for Pandora premium and to be told I am trying to cheat the system is an absolute insult. Pandora, you have an awesome app but it needs to be fixed.

IMHO, Hal R

KC75
Local Performer

How is this feature still not implemented!? 

HalR
Local Performer

Hi KC75, Probably because it is not a high priority for Pandora. That would be a nice feature but even better if they just fixed the root cause. I must say I have just had some success by working with the tech team at Pandora. Contact them, open a case file and let Them reset your account password. You can later set it to whatever You wish.

I was skeptical but it is a couple days now without getting SEIL.   Hal R

tankjbk
Local Performer

This feature is absolutely NEEDED!!! Please add.