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Someone else listening - Show what other device is being used

Someone else listening - Show what other device is being used

overthemoon
Opening Act
Status: Open Ideas

Please add a functionality that tells us what other device is being used when you display the error that "Someone else is listening."

This would help prevent the freak out moment that some unauthorized user has hacked my account, and possibly my payment information, by actually seeing what device is being used. I never really know if I need to secure the account or if it's just my family using the Alexa at home.

With that in mind, you might consider giving us the ability to forcefully log out all devices on the account via Settings menu as I've seen with other streaming services.

322 Comments
burnerman
Local Performer

This is absolutely a needed feature.

melsterusa
Local Performer

Not only is this concerning in case someone else is using my login, it interrupts me between each song which defeats the purpose of streaming music.  I can't enjoy Pandora when this happens as we have no recourse.  I end up switching to Amazon music and then it makes me rethink paying for this service because this happens all the time to me and I am the only authorized user.  Please implement immediately.  Thanks so much!!

sil2587
Local Performer

Has this been fixed yet? I keep getting messages that someone else is using my account but I'm the one paying and should be able to control who listens. I changed the password but that doesn't work

 

justkilintyme
Local Performer

upvoting to add this feature

pepygdog
Local Performer

This feature would be super helpful and would open up your guy's lines / connections for more issues that actually require your time.

Eeyen
Local Performer

Yes, this is very frustrating that someone has hacked my account and I can't even see who it is.

LGARCIA24
Local Performer

Has this happened yet?  I'm ready to go to Spotify.

This is ridiculous.  When will this be resolved?????

amandalynn12
Local Performer

YES! Please do this!!!! This is so annoying we can't see / remove unauthorized users! You can do it on Spotify easily... maybe I should switch back. sigh.

normally
Local Performer

Make it to see what device is listening to my account since Im the only one on this account

LGARCIA24
Local Performer

I logged out of all my devices and changed my password, that fixed my problem. I haven't received the "someone else is listening" message in three days.