cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Content disappears when Premium Access ends

Evelyn21
Local Performer

I used to have so many playlists now I can’t find any of my playlists or add a song to my playlists. Please send help!! Where can I find my playlists? How can I create a playlists from a song on stations? CAN SOMEONE HELP SOON PLEASE!???

60 Replies

AdamPandora
Moderator
Moderator

@hlu24 I moved your post over to this existing thread: Content disappears when Premium session ends

To clarify, it looks like your account is currently set up with Pandora Plus. Customized playlists (including your My Thumbs Up playlist) are only an option when upgrading to Pandora Premium.

I had our support team take a look at your account, and it appears you have been enabling free sessions of Pandora Premium by watching an ad.

This is what was allowing you to access your My Thumbs Up playlist.

When these free sessions of Pandora Premium end, your account reverts back to the free service, and you no longer have access to that on-demand content.

That would confirm why that content was no longer showing in your collection at the end of those Premium sessions.

For a complete explanation of how Pandora Premium sessions work, check out the accepted solution to this thread.

Hope this helps! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

hlu24
Local Performer
Thank you for the feedback. I upgraded my Pandora account and the “thumbs up” playlist is still missing. Any thoughts?
0 Kudos

AdamPandora
Moderator
Moderator

@hlu24 My Thumbs Up playlist has now been added back to your collection.

Enjoy the music! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

Dispatch134
Local Performer

My thumbs up station is missing.  Is there any way to restore it?

0 Kudos

AdamPandora
Moderator
Moderator

@Dispatch134 I moved your post over to this existing thread: Content disappears when Premium session ends

To clarify, it looks like your account is currently set up with Pandora Plus. Customized playlists (including your My Thumbs Up playlist) are only an option when upgrading to Pandora Premium.

I had our support team take a look at your account, and it appears you have been enabling free sessions of Pandora Premium by watching an ad.

This is what was allowing you to access your My Thumbs Up playlist.

When these free sessions of Pandora Premium end, your account reverts back to the free service, and you no longer have access to that on-demand content.

That would confirm why that content was no longer showing in your collection at the end of those Premium sessions.

For a complete explanation of how Pandora Premium sessions work, check out the accepted solution to this thread.

Hope this helps! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

Mctiglit
Local Performer

yup same went to contact support got sent to a bot 😑 i remember why i stopped using pandora now 

 

0 Kudos

AdamPandora
Moderator
Moderator

@Mctiglit I moved your post over to this existing thread: Content disappears when Premium session ends

To clarify, it looks like your account is currently set up with Pandora Plus. Customized playlists (including your My Thumbs Up playlist) are only an option when upgrading to Pandora Premium.

I had our support team take a look at your account, and it appears you have been enabling free sessions of Pandora Premium by watching an ad.

This is what was allowing you to access your My Thumbs Up playlist.

When these free sessions of Pandora Premium end, your account reverts back to the free service, and you no longer have access to that on-demand content.

That would confirm why that content was no longer showing in your collection at the end of those Premium sessions.

For a complete explanation of how Pandora Premium sessions work, check out the accepted solution to this thread.

Hope this helps! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

EuRhondaRiggins
Local Performer

I can't find my Chris Brown playlist or my West Coast all day playlist. Can you help me. Thank you

0 Kudos

AdamPandora
Moderator
Moderator

@EuRhondaRiggins I moved your post over to this existing thread: Content disappears when Premium session ends

To clarify, it looks like your account is currently set up with the free service. Customized playlists are only an option when upgrading to Pandora Premium.

I had our support team take a look at your account, and it appears you have been enabling free sessions of Pandora Premium by watching an ad.

This is what was allowing you to create customized playlists.

When these free sessions of Pandora Premium end, your account reverts back to the free service, and you no longer have access to customized playlists.

For a complete explanation of how Pandora Premium sessions work, check out the accepted solution to this thread.

Hope this helps! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

HFlores
Local Performer

Hello, had some 300 songs in Favorites, could not see it on my smartphone, so then change the name to My Favorites, and now today can't find this collection online, please help to restore it.
It starts with to Pink Floyd songs, then I think 10 yrs after very wide ranging. 

Thank you and all the best,

Herbert Flores

 

0 Kudos

AdamPandora
Moderator
Moderator

@HFlores I moved your post over to this existing thread: Content disappears when Premium session ends

To clarify, it looks like your account is currently set up with Pandora Plus.

It also sounds like you are referring to your My Thumbs Up playlist.

Customized playlists (including your My Thumbs Up playlist) are only an option when upgrading to Pandora Premium.

I had our support team take a look at your account, and it appears you have been enabling free sessions of Pandora Premium by watching an ad.

This is what was allowing you to access your My Thumbs Up playlist.

When these free sessions of Pandora Premium end, your account reverts back to the free service, and you no longer have access to that on-demand content.

That would confirm why that content was no longer showing in your collection at the end of those Premium sessions.

For a complete explanation of how Pandora Premium sessions work, check out the accepted solution to this thread.

Hope this helps! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

jaraschutt
Local Performer

Hello,

I have a Free Pandora Account.  I added a bunch of songs to My Collection, so I thought.  I clicked on the 3-dot menu and selected "Collect" to add the song.  I did that for about 15-20 songs.  However, I am not seeing them in My Collection.  I see that the blue check mark is still there.  But I cannot find where to access the songs I "Collected" the other day. 

I would assume that it would not allow me to select "Collect" if it was not a feature I would not be able to access

 

Pandora-blue check.jpg

0 Kudos

AdamPandora
Moderator
Moderator

@jaraschutt I moved your post over to this existing thread: Content disappears when Premium session ends

To clarify, it looks like your account is currently set up with the free service. Streaming and collecting songs on demand are only an option when upgrading to Pandora Premium.

I had our support team take a look at your account, and it appears you have been enabling free sessions of Pandora Premium by watching an ad.

This is what was allowing you to stream and collect those tracks on demand.

When these free sessions of Pandora Premium end, your account reverts back to the free service, and you no longer have access to that on demand content you collected.

For a complete explanation of how Pandora Premium sessions work, check out the accepted solution to this thread.

Hope this helps! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

Wolverinebales
Local Performer

hey adam i cant find my Thumbs up list at all

0 Kudos

AdamPandora
Moderator
Moderator

@Wolverinebales I moved your post over to this existing thread: Content disappears when Premium session ends

To clarify, it looks like your account is currently set up with Pandora Plus. Customized playlists (including your My Thumbs Up playlist) are only an option when upgrading to Pandora Premium.

I had our support team take a look at your account, and it appears you have been enabling free sessions of Pandora Premium by watching an ad.

This is what was allowing you to access your My Thumbs Up playlist.

When these free sessions of Pandora Premium end, your account reverts back to the free service, and you no longer have access to that on-demand content.

That would confirm why that content was no longer showing in your collection at the end of those Premium sessions.

For a complete explanation of how Pandora Premium sessions work, check out the accepted solution to this thread.

Hope this helps! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

dixieann13
Local Performer

I'm having the same issue they charged me $4.95 3 days ago to listen to my playlist and now they want 995 to listen to my playlist which I've been listening to forever this all stinks and they need to reverse all charges I am never ever going to listen to Pandora again

0 Kudos

AdamPandora
Moderator
Moderator

@dixieann13 I moved your post over to this existing thread: Content disappears when Premium session ends

To clarify, it looks like your account is currently set up with Pandora Plus. Customized playlists (including your My Thumbs Up playlist) are only an option when upgrading to Pandora Premium.

I had our support team take a look at your account, and it appears you have been enabling free sessions of Pandora Premium by watching an ad.

This is what was allowing you to access your My Thumbs Up playlist.

When these free sessions of Pandora Premium end, your account reverts back to the free service, and you no longer have access to that on-demand content.

That would confirm why that content was no longer showing in your collection at the end of those Premium sessions.

For a complete explanation of how Pandora Premium sessions work, check out the accepted solution to this thread.

Hope this helps! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

jaraschutt
Local Performer

Ok, thank you very much for the explanation!

 

AdamPandora
Moderator
Moderator

Always happy to help, @jaraschutt. 😁

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

Bozwa
Local Performer

I upgraded to plus,  started collecting albums and singles and creating stations.  I set my phone down,  went back to it and the drop-down options to show All, Albums, Stations etc are missing.  When I search the items,  they are showing as still collected but I can't find them.  It also appears I don't have the option to collect anymore,  just thumb and start station.   Please help!

0 Kudos