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Content disappears when Premium Access ends

Evelyn21
Local Performer

I used to have so many playlists now I can’t find any of my playlists or add a song to my playlists. Please send help!! Where can I find my playlists? How can I create a playlists from a song on stations? CAN SOMEONE HELP SOON PLEASE!???

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1 Solution

Accepted Solutions

AdamPandora
Moderator
Moderator

@Evelyn21  I moved your post to this thread since it is more in line with the issue you are experiencing: Content disappears when Premium session ends

To clarify, it looks like your account is currently set up with the free service. Customized playlists are only an option when upgrading to Pandora Premium.

I had our support team take a look at your account, and it appears you have been enabling free sessions of Pandora Premium by watching an ad.

This is what was allowing you to create customized playlists.

When these free sessions of Pandora Premium end, your account reverts back to the free service, and you no longer have access to customized playlists.

That would confirm why your playlists no longer show in your collection at the end of those Premium sessions.

For a complete explanation of how Pandora Premium sessions work, check out the accepted solution to this thread.

Hope this helps! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

View solution in original post

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11 Replies

AdamPandora
Moderator
Moderator

@Evelyn21  I moved your post to this thread since it is more in line with the issue you are experiencing: Content disappears when Premium session ends

To clarify, it looks like your account is currently set up with the free service. Customized playlists are only an option when upgrading to Pandora Premium.

I had our support team take a look at your account, and it appears you have been enabling free sessions of Pandora Premium by watching an ad.

This is what was allowing you to create customized playlists.

When these free sessions of Pandora Premium end, your account reverts back to the free service, and you no longer have access to customized playlists.

That would confirm why your playlists no longer show in your collection at the end of those Premium sessions.

For a complete explanation of how Pandora Premium sessions work, check out the accepted solution to this thread.

Hope this helps! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

View solution in original post

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katen762
Local Performer

Can you please restore mine too? Thanks!

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AdamPandora
Moderator
Moderator

@katen762 I moved your post over to this existing thread: Content disappears when Premium session ends

To clarify, it looks like your account is currently set up with Pandora Plus. Customized playlists (including your My Thumbs Up playlist) are only an option when upgrading to Pandora Premium.

I had our support team take a look at your account, and it appears you have been enabling free sessions of Pandora Premium by watching an ad.

This is what was allowing you to access your My Thumbs Up playlist.

When these free sessions of Pandora Premium end, your account reverts back to the free service, and you no longer have access to that on-demand content.

That would confirm why that content was no longer showing in your collection at the end of those Premium sessions.

For a complete explanation of how Pandora Premium sessions work, check out the accepted solution to this thread.

Hope this helps! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

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aftonjeanette08
Local Performer

Playlists that need to be restored


Best

Favorites

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AdamPandora
Moderator
Moderator

@aftonjeanette08 I moved your post over to this existing thread: Content disappears when Premium session ends

To clarify, it looks like your account is currently set up with the free service. Customized playlists are only an option when upgrading to Pandora Premium.

I had our support team take a look at your account, and it appears you have been enabling free sessions of Pandora Premium by watching an ad.

This is what was allowing you to create customized playlists.

When these free sessions of Pandora Premium end, your account reverts back to the free service, and you no longer have access to customized playlists.

For a complete explanation of how Pandora Premium sessions work, check out the accepted solution to this thread.

Hope this helps! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

monsterbaldy
Local Performer

I am having the exact same issue, it is just suddenly gone. Can you help me restore this? Do we know what causes this?

0 Kudos

AdamPandora
Moderator
Moderator

@monsterbaldy I moved your post over to this existing thread: Content disappears when Premium session ends

To clarify, it looks like your account is currently set up with Pandora Plus. Customized playlists (including your My Thumbs Up playlist) are only an option when upgrading to Pandora Premium.

I had our support team take a look at your account, and it appears you have been enabling free sessions of Pandora Premium by watching an ad.

This is what was allowing you to access your My Thumbs Up playlist.

When these free sessions of Pandora Premium end, your account reverts back to the free service, and you no longer have access to that on-demand content.

That would confirm why that content was no longer showing in your collection at the end of those Premium sessions.

For a complete explanation of how Pandora Premium sessions work, check out the accepted solution to this thread.

Hope this helps! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

Griebman
Local Performer

Hello, I created a personal playlist yesterday called “Gosia’s playlist” after logging in to my account today it seems to be missing. Can I get assistance restoring it? 

 

Thank you so much! 

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AdamPandora
Moderator
Moderator

@Griebman  I moved your post over to this existing thread: Content disappears when Premium session ends

To clarify, it looks like your account is currently set up with the free service - the ability to enjoy customized playlists is only an option with Pandora Premium.

I had our support team review your account, and they can see that you initiated a free session of Pandora Premium today by watching an ad.

This is what enabled to you create that customized playlist. When that session ended and your account reverted back to the free service, you no longer had access to the playlist. 

The playlists you set up will only be available when you are in that free Premium session, or if you officially upgrade to Pandora Premium.

If you'd like to officially upgrade, you can do so here.

Hope this helps explain!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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dnorthup
Casual Fan

I have set up several playlists. I have listened to them before. I can no longer see them / access them.  What up with that? I have a free account. Always did.  How can I listen to my playlists again?

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AdamPandora
Moderator
Moderator

@dnorthup I moved your post over to this existing thread: Content disappears when Premium session ends

To clarify, it looks like your account is currently set up with the free service. Customized playlists are only an option when upgrading to Pandora Premium.

I had our support team take a look at your account, and it appears you have been enabling free sessions of Pandora Premium by watching an ad.

This is what was allowing you to create customized playlists.

When these free sessions of Pandora Premium end, your account reverts back to the free service, and you no longer have access to customized playlists.

That would confirm why your playlists no longer show in your collection at the end of those Premium sessions.

For a complete explanation of how Pandora Premium sessions work, check out the accepted solution to this thread.

Hope this helps! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos