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Explicit Content filter is not working

Catalinam
Local Performer

Hello! I am experiencing the same issues. In my settings, I do not allow explicit content, yet it still plays. Definitely not my favorite since my 10 year old listens from my account.

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58 Replies

AdamPandora
Moderator
Moderator

Thanks for reporting this, @dave3833.

I have escalated your feedback to our curation team so they can further investigate.

Hope we continue to see you around the Community! 🎧

Adam | Community Moderator

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vandytex
Local Performer

Clearly this is affecting everyone and Pandora needs to fix it ASAP. And let everyone know our kids are being exposed. Explicit content has always been off in my account.

Most likely we'll just cancel and use Apple Music 100%.

 

vandytex_0-1622567206545.png

 

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AdamPandora
Moderator
Moderator

@vandytex After taking a look at your account, it looks like you may have initiated a Premium Session when you attempted to play that track on demand.

I see both the Hamilton (Original Broadway Cast Recording) (Explicit) album, and a Ham Pop playlist are in your Recently played list:

Screen Shot 2021-06-01 at 10.14.32 AM.png

The explicit filter will only apply to songs that play on your stations; it doesn't apply to playlists you create, or those created for you by Pandora. Also, It doesn't apply to podcasts.

When you're curating playlists or searching for podcasts, you can identify explicit tracks by a red "E" label. To keep explicit songs or podcasts from your collection, avoid adding those with that label.

Unfortunately, you won't be able to delete songs from playlists created by Pandora. However, you could copy those playlists into a new playlist, and then remove any explicit tracks.

To do that, open the playlist you'd like to edit, tap More (represented by three dots) then select Add to Playlist. From there you can create a new playlist or add it to an existing one. Finally, open your new playlist and select Edit.

+++++++++++++++++++++++++

In order to avoid hearing explicit content moving forward, make sure you are streaming your regular radio stations, rather than searching for specific tracks or albums.

Here is the link to your Original Broadway Cast of Hamilton Radio station.

Hope this helps!

Adam | Community Moderator

Let's share music in the Playlist Swap

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vandytex
Local Performer

Yeah, that's not complicated at all 😉 Seriously, the filter should block all explicit content. There should not be any loopholes. That's how it works on every other streaming service.

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catarbri
Local Performer

I was trying to play music for my 8th graders so I turned off the explicit content setting and the Top Hits Radio station still played songs with swear words in it. It did filter some of the songs.

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AdamPandora
Moderator
Moderator

@catarbri Nice to see you around the Community.

Explicit content still playing after enabling filter:

The next time this happens, please thumb down the explicit track(s), and make sure to grab a screenshot(s) of the now playing screen.

Once that is done, can you please follow up with the requested info below?

  • The device you are using to stream Pandora:
  • The name of the station where this occurred:
  • The name(s) of the artist(s):
  • The title(s) of the explicit track(s):
  • Confirmation that you were able to give the explicit track(s) a Thumbs down:
  • Were you listening using a Pandora Mode like Crowd Faves, Discovery or Deep Cuts?:
  • A screenshot of the explicit track that plays on your station:

Thanks for working with me on this. 🤝

+++++++++++++++++++++++++

Playing Pandora in a school setting:

As a general rule, any time you play music in a public place, you must have the proper licenses and pay the required royalties. This license requirement helps fairly compensate artists, authors, composers, publishers and other rightholders. Pandora is only authorized to grant you a license to use the Pandora service for personal non-commercial purposes, as stated in our terms of use.

However, under the U.S. Copyright Act, the performance or display of a work by instructors or pupils in the course of face-to-face teaching activities of a nonprofit educational institution may, in certain, limited circumstances, be exempt from certain license requirements. You should consult the venue in which you are speaking, the institution which is conducting or sponsoring the conference or workshop, or your own attorney for advice on whether your use of the Pandora service might qualify under this or some other exception to the licensing requirements of the U.S. Copyright Act.

Use of Pandora in a commercial setting is also available via hardware sold by Mood Media. To learn more about this or to sign up, please visit their website.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Aw-shar
Local Performer

Same issue……. Still playing explicit content. Not cool😳

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AdamPandora
Moderator
Moderator

@Aw-shar The next time this happens, please thumb down the explicit track(s), and make sure to grab a screenshot(s) of the now playing screen.

Once that is done, can you please follow up with the requested info below?

  • The device you are using to stream Pandora:
  • The name of the station where this occurred:
  • The name(s) of the artist(s):
  • The title(s) of the explicit track(s):
  • Confirmation that you were able to give the explicit track(s) a Thumbs down:
  • Were you listening using a Pandora Mode like Crowd Faves, Discovery or Deep Cuts?:
  • A screenshot of the explicit track that plays on your station:

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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Abeams
Local Performer

I'm having the same issue: the explicit songs are still coming through even though my allow explicit content is off.

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AdamPandora
Moderator
Moderator

@Abeams The next time this happens, please thumb down the explicit track(s), and make sure to grab a screenshot(s) of the now playing screen.

Once that is done, can you please follow up with the requested info below?

  • The device you are using to stream Pandora:
  • The name of the station where this occurred:
  • The name(s) of the artist(s):
  • The title(s) of the explicit track(s):
  • Confirmation that you were able to give the explicit track(s) a Thumbs down:
  • Were you listening using a Pandora Mode like Crowd Faves, Discovery or Deep Cuts?:
  • A screenshot of the explicit track that plays on your station:

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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nielson_caetano
Opening Act

Was listening to the song “Lost Cause” by Billie Eilish on the Today’s Hits Radio station. It played the explicit version instead of the clean version that was supposed to be played. I have the explicit filter turned on.

 

Lyrics: “Thought you had your s**t together, but **ahem**, I was wrong”

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AdamPandora
Moderator
Moderator

@nielson_caetano Thanks for reporting this!

I have escalated your feedback to our curation team so they can further investigate. 🔎

Adam | Community Moderator

Let's share music in the Playlist Swap

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g05471
Local Performer

Has a resolution been found yet? I’m having the same issue on my stations

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AdamPandora
Moderator
Moderator

@g05471 We're happy to look into this further.

The next time this happens, please thumb down the explicit track(s), and make sure to grab a screenshot(s) of the now playing screen.

Once that is done, can you please follow up with the requested info below?

  • The device you are using to stream Pandora:
  • The name of the station where this occurred:
  • The name(s) of the artist(s):
  • The title(s) of the explicit track(s):
  • Confirmation that you were able to give the explicit track(s) a Thumbs down:
  • Were you listening using a Pandora Mode like Crowd Faves, Discovery or Deep Cuts?:
  • A screenshot of the explicit track that plays on your station:

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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AdamPandora
Moderator
Moderator

Pandora Update 06/14/21:

Hi everyone! 👋🏽

Something to keep in mind is that the explicit filter removes explicit language but not content on your stations. This means that you still may encounter adult themes and situations.

It can also be confusing because we will swap the "clean" audio for the explicit version when the filter is turned on, but it will still show the album art of the original album (which may show as "explicit"). So you will see the artwork with the parental advisory label, but you're hearing the edited version of the song. Also, some radio edits are very brief, so you may end up hearing the first and last part of a word which can often sound explicit.

Lastly, the explicit filter will only apply to your stations; it doesn't apply to podcasts or any on-demand content. You can identify podcasts or songs with explicit language by a red "E" label in the episode/song title.

+++++++++++++++++++++++++

If that isn't what's happening, can you give me a little more feedback so we can take a look into this?

The next time this happens, please thumb down the explicit track(s), and make sure to grab a screenshot(s) of the now playing screen.

Once that is done, can you please follow up with the requested info below?

  • The device you are using to stream Pandora:
  • The name of the station where this occurred:
  • The name(s) of the artist(s):
  • The title(s) of the explicit track(s):
  • Confirmation that you were able to give the explicit track(s) a Thumbs down:
  • Were you listening using a Pandora Mode like Crowd Faves, Discovery or Deep Cuts?:
  • A screenshot of the explicit track that plays on your station:

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

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g05471
Local Performer

Just confirming this is explicit language (rather than album art) and it’s the full word rather than a radio edit (radio edits are fine). I’m only listening via stations.

I just wanted to confirm giving thumbs down won’t mean the clean version of that song also would not be played on this station?

  • The device you are using to stream Pandora: iphone
  • The name of the station where this occurred: Fashion Week
  • Were you listening using a Pandora Mode like Crowd Faves, Discovery or Deep Cuts?: No mode

Thank you!

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AdamPandora
Moderator
Moderator

@g05471 No - thumbing down the explicit version will not prevent the clean version from playing on your station.

The next time this happens, please thumb down the explicit track(s), and make sure to grab a screenshot(s) of the now playing screen.

You can then follow up with the remaining information:

  • The name(s) of the artist(s):
  • The title(s) of the explicit track(s):
  • Confirmation that you were able to give the explicit track(s) a Thumbs down:
  • A screenshot of the explicit track that plays on your station:

Thanks again for working with me on this.

Adam | Community Moderator

Let's share music in the Playlist Swap

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dillydadally
Underground

I am having this issue as well. It seems to be specific songs that have this issue, almost like they are incorrectly labeled as not being explicit in your database.

I thumbs down these songs so they don't play again, but honestly, I hate that as a solution because I actually really like these songs and their style. I don't want downvoting them to affect the algorithm for my channels.

Here's the info you requested

  • The device you are using to stream Pandora: Web (Chrome browser on Windows)
  • The name of the station where this occurred: Existentialism On Prom Night Radio
  • The name(s) of the artist(s): Something Corporate, Sarah McLachlan
  • The title(s) of the explicit track(s): Konstantine, Building a Mystery
  • Confirmation that you were able to give the explicit track(s) a Thumbs down: Yes
  • Were you listening using a Pandora Mode like Crowd Faves, Discovery or Deep Cuts?: No
  • A screenshot of the explicit track that plays on your station:

2021-07-05_15-37-18.png

AdamPandora
Moderator
Moderator

@dillydadally Thank you so much for the detailed explanation of what is happening.

I have forwarded your feedback to our curation team so they can further investigate.

We appreciate your patience with this in the meantime! 

Adam | Community Moderator

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GerikG
Local Performer

https://photos.app.goo.gl/9J7Uh3pC9mdbt6B17

See image.

1. I have explicit turned off.

2. This is a kid's channel.

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