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'Most listened to' stations showing incorrect hours

AdamPandora
Moderator
Moderator

Pandora Update 07/02/2020: Hi everyone!

Our engineering team is aware of the issue with the "Hours Listened To" time stamp resetting.

They are currently looking into it and are working on a resolution. 🛠

Keep an eye on this thread as all updates will be posted here. 

Thanks for your patience in the meantime! 

Adam | Community Moderator

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81 Replies

AdamPandora
Moderator
Moderator

@MusicIsForever Our engineers are still currently investigating this issue and are working on a permanent fix.

Thanks again for all your patience with this in the meantime. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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AdamPandora
Moderator
Moderator

@TMinus5 Thank you for your feedback.

I have forwarded your report over to our engineers so they can further investigate.

Thanks for all your patience as they work to find a fix for this. 🛠

Adam | Community Moderator

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kandeegurl11
Local Performer

I am having this same issue now too. It happened very recently, but hours are crazy inflated all of a sudden. Stations I only added within the last couple months are showing over 1200 hours played and the ones that were at the top before are showing thousands of hours more than they did before. 

AlyssaPandora
Moderator
Moderator

Hey, @kandeegurl11. 👋

Thanks so much for reporting your experience. I'm sorry for the inconvenience this has caused. In the meantime, I've shared this information with our engineering team as they're currently working on this.

Appreciate your patience during this process! 🎧

Alyssa | Community Moderator

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dancingsean
Underground

-in the past few weeks, my hours listened have become hyper distorted

-over a dozen stations are listed as having over 10,000 hours listened, and stations that i have scores of liked songs on say zero seconds listed

-the numbers have shifted at least a couple times. at one point it looked like it might be multiplying different devices times listened rather than adding them together(it would explain both the zeroes and the super high numbers)

-has anyone else experienced this? does anyone know if it's being addressed?

TannerPandora
Moderator
Moderator

Hi @dancingsean! Thanks for posting to community!

I moved your message over to an existing thread about this topic: 'Hours Listened To' Time Stamp Has Reset

We're aware of this and are currently investigating. I've gone ahead and shared your info with our engineering team as they work on this. 

Thanks for your patience in the meantime. 

Tanner | Community Moderator

- Let's share music in the Playlist Swap

dewa9155
Local Performer

I am having the same problem. I listened to a station all day yesterday and it is showing 0 seconds listened to.  I was using the web version of Pandora in the Google Chrome browser on a PC, today I am trying it on the app. 

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AdamPandora
Moderator
Moderator

@dewa9155 Our engineers are aware of this issue and are currently investigating.

I have passed your feedback along to them as well.

Keep an eye on this thread as we will provide an update when the fix is officially released. 🛠

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

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jeffnn
Underground

The one ongoing issue is that each day, the order for the stations I last listened to reset to collected within the day but are accurate across days.  For example say there are stations 1, 2, 3, 4, 5, 6, 7, 8, and 9 that were created in that order (each station created on consecutive days).  If I sort by recently collected, then they show up in the order 9, 8, 7, 6, 5, 4, 3, 2, and then 1.  Say I last listened to 3 today, and just before that 6, and just before that 9; I last listened yesterday to 5, and just before that 1, and just before that 2; and I last listened to 8 on the day it was created, just before that 4, and just before that 7.  If I sort by last played it should be 3, 6, 9, 5, 1, 2, 8, 4, and 7; however it will show today as 3, 6, 9, 5, 2, 1, 8, 7, 4 and tomorrow as 9, 6, 3, 5, 2, 1, 8, 7, 4.

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AlyssaPandora
Moderator
Moderator

@jeffnn I completely understand how frustrating this is. I've gone ahead and updated the internal ticket with the recent information you've provided in your last post. 

Thanks again for your patience while our engineers work on this, and for providing those helpful details to report.

Alyssa | Community Moderator

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mtk4264
Local Performer

My listened to stamps are incorrect too....They don't show stations that were just listened to and are not updating the most recent ones .....what's going on???

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AlyssaPandora
Moderator
Moderator

Thanks for reporting this, @mtk4264. I'm very sorry for any inconvenience this has caused. Our engineers are aware of this and they're working on it. In the meantime, I've shared your feedback with them.

Appreciate your patience during this process! 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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jdtannehill
Opening Act

The Hours listened feature thinks I have listened to a bunch of stations for upwards of 3,000 hours. This is wildly inaccurate. I think the one I've listened to the most was around 200 at its peak before this started. I waited a while before reporting, and looked for similar questions on help.pandora.com which yielded one very similar issue, but I had insufficient permissions to view it. I have attached a screenshot:

Can you help?

 

Screenshot_20200730_021804.png

 

 




AdamPandora
Moderator
Moderator

@jdtannehill I moved your post to this thread since you are experiencing a similar issue.

Unfortunately, this has not been resolved yet by our engineers.

That being said, please keep an eye out on this thread as this is where I will providing you any updates I receive from them.

Thanks for your patience in the meantime! 🤝

Adam | Community Moderator

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all_player23
Underground

I am also having the same issue. 1 channel is saying over 3000 hours but i don't think i had any over 300 hours and only a third of my channels actually have any hours on them the rest say 0 secs. I know this is an ongoing issue but just letting you know there's another account with it.

all_player23_0-1597150782537.png

 

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AdamPandora
Moderator
Moderator

@all_player23 Thanks for sharing your experience with us.

I have passed this along to our engineers so they can take a closer look.

Please keep an eye out on this thread as this is where I will providing you any updates I receive from them.

Thanks for your patience as well! 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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Kepler
Underground

As of this morning it is fixed.  All the hours appear exact.  It was a bit of a shock to see 11k hours on a given channel reset to, say, 56, but it is correct so thank you!  🙂

 

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copeakbagger
Underground

I had an issue with all of my stations showing an excessive amount of hours played (8000 hrs instead of about 400 hrs). Since the recent Pandora down time two days ago, my station times have been changed to hours that are now way to low. Most listened to stations used to be in the 500-600 hour range I think, now it's showing 157. Also station times are out of order. My most recently created station (a couple months ago) is now my second listened to station, and one of my first stations created in 2006 only shows 11 hrs. (should be about 300 hrs). 

Although it's not affecting my listening experience, it'd be nice to get it corrected. 

Thanks. 

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jdtannehill
Opening Act

My hours are now too low! It's not a big deal, but I did consider them kind of an accomplishment in a silly way. Did the count before a certain date just get messed up somehow, and now finally thrown out?

TannerPandora
Moderator
Moderator

Hi @jdtannehill! Thanks for posting about your experience. 

We're aware of that the 'hours listened to' is experiencing an issue. I'll follow up with the engineer to see where we are on this. 

I've gone ahead and added your info to our ticket in the meantime. 

Thanks for your patience!

Tanner | Community Moderator

- Let's share music in the Playlist Swap

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