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'Most listened to' stations showing incorrect hours

AdamPandora
Moderator
Moderator

Pandora Update 07/02/2020: Hi everyone!

Our engineering team is aware of the issue with the "Hours Listened To" time stamp resetting.

They are currently looking into it and are working on a resolution. 🛠

Keep an eye on this thread as all updates will be posted here. 

Thanks for your patience in the meantime! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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84 Replies

kandeegurl11
Local Performer

@AlyssaPandora  Just an update - the hours have changed to much smaller totals, but they are still way off as far as how many hours I've listened to each. Newer stations are showing over a hundred hours and ones I've actually listened to for years now are showing very few hours. 

AdamPandora
Moderator
Moderator

@copeakbagger Thank you for reporting this.

I have escalated your feedback over to our engineers so they can take another look.

We appreciate your patience with this in the meantime! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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AdamPandora
Moderator
Moderator

@kandeegurl11 Thanks for sharing that with us!

I have passed your additional feedback along to our engineers so they can take another look.

We appreciate your patience with this in the meantime. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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all_player23
Underground

The stations that had waaaay to many hours now changed to waaay to low. They are all under 100 hours now. Still 2/3rds of my channels show no hours. Not all that important but its like my own trophy system.

 

all_player23_0-1598961706524.png

 

AdamPandora
Moderator
Moderator

@all_player23 Thank you for your additional feedback.

I have made sure to pass this along to our engineers along so they can further investigate.

Thanks again for all your patience with this. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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all_player23
Underground

Listened to my KMK radio for 4 hours yesterday morning and it still today shows 0 secs. Are the timers broke? Before the hours were messed up this channel had over 100 hours on it

 

all_player23_0-1599136558746.png

 

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AdamPandora
Moderator
Moderator

@all_player23 Thanks for reporting this.

Our engineers are aware of this issue and are currently investigating.

I have made sure to escalate your report over to them as well so they can take a closer look.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

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neekolai
Local Performer

My stations have reset and reshuffled multiple times in the past 2 months. This week, they were all reset again. 

Is there any update on this?

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AdamPandora
Moderator
Moderator

@neekolai Can you please send us a screenshot of what you are seeing when you say your stations have reset and reshuffled

Thanks for the help with this! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Vice
Local Performer

Most here seem to have randomly gained hours while I've lost hours. I've been using Pandora about a decade now and had thousands of hours on stations, a few were over 3000 if I recall correctly...now my most listened to station is 220 hours...what? They must have got reset at some point?

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AdamPandora
Moderator
Moderator

@Vice It looks like our engineers are still working on resolving this.

I have escalated your feedback over to them as well for further review.

Thanks for your patience as they work to find a fix for this! 🛠

Adam | Community Moderator

Let's share music in the Playlist Swap

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aracelim95
Local Performer

Hi,

I came on here to see if there was an update. I logged on today and my hours reset, which is unfortunate, as I had stations with hundreds of hours gathered from the past 10 years. Not that it's the most important thing in the world, but I liked keeping track of which stations were truly my most listened to and I feel like that data from the past 10 years is now gone.

AdamPandora
Moderator
Moderator

@aracelim95 Unfortunately, our engineers are still looking into this issue.

I have escalated your feedback over to them as well for further review.

Thanks for all your patience with this as they work to find a fix. 🛠

Adam | Community Moderator

Let's share music in the Playlist Swap

dancingsean
Underground

what's going on with the hours listened to stats?

it's been messed up for months. every now and then i notice the numbers shuffle up, but they're still wildly inaccurate- some stations listed as 0, some listed at 10,000.

i probably pay too much attention to this, but i have some ideas of what might be going wrong- though it seems like someone with more insight than me should have figured this out by now?

i feel like pandora should understand better than anyone my desire to track data surrounding music...

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AdamPandora
Moderator
Moderator

@dancingsean I definitely understand your frustration.

Unfortunately, our engineers are still investigating this issue and have not found a resolution just yet.

That being said, I have made sure to pass along your additional feedback to them as they continue to look into it.

Thanks again for all your patience in the meantime! 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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Dashaunmoyers
On the Rise
Very dedicated 😎

neekolai
Local Performer

neekolai_0-1603833857943.png

Here is a screenshot of many stations that have been reset to 0 seconds. I've spent far more than 0 seconds listening to them. They were "reset' to 0 seconds and "reshuffled" to the bottom of the most listened list...

 

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AdamPandora
Moderator
Moderator

Thanks for following up with that information, @neekolai.

I have escalated your report over to our engineers as well.

Thanks for your patience with this as they work to find a fix. 🛠

Adam | Community Moderator

Let's share music in the Playlist Swap

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deadsy-bytes
Local Performer

Only 5 to 6 months later and issue still exists, that's some progression.  I smell a lack of automated testing, particularly regression testing... 

 

In case they want to log more, firefox v83 64bit on win7 64bit shows more than half my stations as 0 seconds listened to, on an account that had more than half the stations with 100+ hours.  Also occurs on samsung s6.  Please don't respond by saying your engineers are looking into it- may take a photo of the bug status in a bug tracker cause faith is dwindling anyone is working on this issue...

 

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AdamPandora
Moderator
Moderator

@deadsy-bytes I definitely understand your frustration.

If you'd prefer not to invest any more time, we totally understand.

If you'd like to work on this a bit more, I'd like to gather some additional information from you.

Of the stations that have reset to "0 seconds" in your collection, can you recall if you've played any of them within the last year?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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