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'Most listened to' stations showing incorrect hours

AdamPandora
Moderator
Moderator

Pandora Update 07/02/2020: Hi everyone!

Our engineering team is aware of the issue with the "Hours Listened To" time stamp resetting.

They are currently looking into it and are working on a resolution. 🛠

Keep an eye on this thread as all updates will be posted here. 

Thanks for your patience in the meantime! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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75 Replies

lynshaw
Underground

Well, up until today, the hours listened counters had been fairly stable for me since this summer.

However, in accessing My Pandora account this evening (01/02/21), three of the stations that I've listened to over the past day had their hours listened jump by 200 hours each.

 

What happened in the past 24 hours?

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AdamPandora
Moderator
Moderator

@lynshaw Unfortunately, our engineers are still looking into this.

Thanks again for all your patience as they work to find a fix. 🛠

Adam | Community Moderator

Let's share music in the Playlist Swap

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neekolai
Local Performer

In another thread you had asked if stations that are getting reset to "0 minutes listened" have been played within the past 12 months. 

I have a station that was definitely played within the last year and was recently reset to 0 - even though there are 192 Thumbs Up Songs on it. 

Is there any update on a resolution to this? 

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AdamPandora
Moderator
Moderator

@neekolai Unfortunately, this issue is still being investigated by our engineers.

Thanks again for all your patience as they continue to look into this. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Aseidel
Local Performer

i lost thousands 0f total hours

AdamPandora
Moderator
Moderator

@Aseidel Please try signing out of Pandora on the web, and then sign back in again. Since signing out clears Pandora's local storage from your browser, this may help.

If you continue to run into issues, can you please send me a screenshot of what you are seeing?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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copeakbagger
Underground

I posted on this issue back in Aug. 2020. My "hours listened to" got all messed up on the high end and then were somewhat adjusted though to low. My listened to hours just picked up from the seemingly random hours listened to. Well today I noticed the first station that I created 15 years ago and should have nearly 1,000 hours but had 170 hours as of last week now has ZER0 seconds listened to. In fact 24 (about half) of my station have zero seconds. Is there no way to fix this? 

AdamPandora
Moderator
Moderator

@copeakbagger Please try signing out of Pandora on the web, and then sign back in again. Since signing out clears Pandora's local storage from your browser, this may help.

If you continue to run into issues, can you please send me a screenshot of what you are seeing?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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copeakbagger
Underground

Screenshot 2021-04-25 102946.pngScreenshot 2021-04-25 103333.png

The first screen shot is of my most listened to artist. The hours and order is way off. Led Zeppelin should be around 4-500 hours BHTM 200 hours. My Country didn't even make the screen shot showing 61 hours but is probably my second most listened to station. The second station shows some of my stations with Zero time yet some of them are my first stations and should have hundreds of hours. Also I took these after signing out and back in.  

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AdamPandora
Moderator
Moderator

@copeakbagger I have added your additional feedback to the ticket we have open with the engineers who are looking into this issue.

Thanks for your patience in the meantime as they work to find a fix. 🛠

Adam | Community Moderator

Let's share music in the Playlist Swap

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jbridges
Local Performer

Same problem, all my older stations showing 0 seconds listened.

Here is a screen shot of one with 111 thumbs up, 40 thumbs down, and 0 seconds

Thumbs up 111Thumbs up 1110 seconds listened0 seconds listened

 

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AdamPandora
Moderator
Moderator

@jbridges Please try signing out of Pandora on the web, and then sign back in again. Since signing out clears Pandora's local storage from your browser, this may help.

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Playlist Swap

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jbridges
Local Performer

Signing in and out makes no difference, just tried it.

This is not a brand new problem. It has been messed up since last year.
I've been following this thread seeing no solution, so figured I would add my screen shot.

Stations I have had for over 10 years with hundreds, perhaps thousands of hours of listening now show 0 seconds or just a few hours.

This is on multiple machines/platforms and web browsers, Safari, Chrome, FireFox, Mac and Windows.

It's pretty clear the data at Pandora is gone/messed up.

Also I listened to "Lost Maples" today for about an hour, still shows 0 seconds, but I assume the number of hours doesn't update immediately.

 

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AdamPandora
Moderator
Moderator

Thanks for following up with that information, @jbridges.

I've gone ahead and added your feedback to the ticket we have open with the engineering team who is investigating this issue.

Thanks for your patience in the meantime as they work to find a fix. 🛠

Adam | Community Moderator

Let's share music in the Playlist Swap

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neekolai
Local Performer

Hey Adam,

 

This bug has taken on a new and different life of its own, and I just wanted to report the changes. This has morphed from resetting my station counts to 0 hours listened, to cutting random stations Total Hours listened in half. Different ones. Every week.

Last week, Deadmau5 radio lost 240+ hours. Today, Metric Radio and Lonely Island radio lost half of each of their hours. 

Just thought this would be helpful info for the engineers.

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AdamPandora
Moderator
Moderator

Thank you for the update, @neekolai. 🤝

I have passed your additional feedback along to our engineers for further review.

Adam | Community Moderator

Let's share music in the Playlist Swap

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