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Option to create a station is greyed out

Rothlin_89
Local Performer

I've tried following the steps you listed, but after I watched the ad to get the premium session to listen to one of my favorite bands, Solence, The option to start a station from their music is greyed out. Everytime I click it, it just says "We couldn't start a station, returning you to your last playlist." I am very frustrated by this because it won't even tell me why.Pandora Problem.png

I can only play the album or individual songs. Pandora won't let me add any of their music to my stations so I can get their music mixed into my usual rotation. It won't even let me thumb up the song. What is going on here?

 

Moderator Edit: Format, Edited title for clarity

Labels (1)
181 Replies

AdamPandora
Moderator
Moderator

@paulsharpasamar What is the name of the artist you are trying to create a station for?

Can you also send me a screenshot of the error message you are seeing?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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paulsharpasamar
Local Performer

Visions Into The Night is the artist name here is a screenshot : 

paulsharpasamar_0-1616528844958.png

 

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AdamPandora
Moderator
Moderator

Thanks for sending that over, @paulsharpasamar.

I have passed your feedback along to our curation team for further review.

Hope we continue to see you around the Community! 😁

Adam | Community Moderator

Let's share music in the Playlist Swap

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Ictjohann
Local Performer

I try to create a station based on the artist "Havamal" and get an error message every time. On a pixel 4a. I have seen other posts in this forum, and the problem is not resolving for me.

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AlyssaPandora
Moderator
Moderator

Hi there, @Ictjohann. 👋

Thanks so much for posting about this. I moved your post over to this existing thread to keep everything organized: Option to create a station is greyed out

You can review the accepted solution for this thread here.

Looks like there is only one track for this artist in our collection. In the meantime, I will pass over your feedback to our Curation team so they can review this.

Appreciate your patience during this process! 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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Ictjohann
Local Performer

The option to create a station based on a song is greyed out, and says it is unavailable for playback. When I tap "create playlist based on this artist," I get this error message that says we are having unexpected technical difficulties. There are several other forums for that problem, but they are all for older builds of Pandora.

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AdamPandora
Moderator
Moderator

@Ictjohann Is this the artist you are having trouble creating a station for?

If so, what is the name of the song you are unable to create a station for as well?

Let me know.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Ictjohann
Local Performer

Yes, and any of their songs I've tried.

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AdamPandora
Moderator
Moderator

Thank you for clarifying that, @Ictjohann.

I can confirm that @AlyssaPandora was able to pass your feedback along to our curation team for further review.

Thanks for reporting this! 

Adam | Community Moderator

Let's share music in the Playlist Swap

NotSean
Local Performer

I have also noticed this issue with the following songs:

ArtistSong
Ran the ManReFeel
Ran the ManStumble and Fall
West & ZanderDeep Breathing
EalotTrain of Thought
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AdamPandora
Moderator
Moderator

Thanks for reporting these, @NotSean.

I have passed your feedback along to our curation team so they can take a closer look.

Hope we continue to see you around the Community! :pandora:

Adam | Community Moderator

Let's share music in the Playlist Swap

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Loggzphorelife
Local Performer

The artist Flip Forces station is not available to play

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ikarent
Opening Act

Hi Adam,

I'm unable to make a station for Fiji Blue. Do you think you could please escalate this to the curation team? Thank you so much for your help! 🙂

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AdamPandora
Moderator
Moderator

Sure thing, @ikarent.

I've passed your feedback along to our curation team for further review.

Hope we continue to see you around the Community! 😁

Adam | Community Moderator

Let's share music in the Playlist Swap

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Wade1
Local Performer

Hi, 

I am having a similar issue with the artist “B Supreme” (the one with mind worms, and a few other albums not the artist with laced loose). The button to start a station is grayed out and when I press it it says “this artist isn’t currently available to start a station.

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AdamPandora
Moderator
Moderator

Thanks for letting us know, @Wade1.

I have passed your feedback along to our curation team for further review.

Thanks for being a part of the Community! 😎

Adam | Community Moderator

Let's share music in the Playlist Swap

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Rickytdws
Local Performer

This Dream We Speak/Outlines

Hi I am unable to make a station based of this song/artist. I can thumbs them up either to add them to my rotation. I would appreciate if you would look into this and hopefully get this issue resolved. 

Thank you! -Ricky

 

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AlyssaPandora
Moderator
Moderator

Hi there, @Rickytdws. 👋

Thanks for sharing this. We've passed your feedback along to our curation team so they can review this. 

Hope to see you around the community space more often. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

Rickytdws
Local Performer

Thank you Alyssa 😊 it really means a lot. How long does it usually take one way or another to hear back from your curation team? 

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AlyssaPandora
Moderator
Moderator

@Rickytdws Unfortunately, I don't have a timeline / ETA for the review period. However, I can assure you that this has been reported on an internal ticket with our curation team, on your behalf. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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