It sounds like someone else may have been accessing your account. This can happen if you remain signed into your Pandora account on a public computer or someone else's device, or if your device was sold, lost or stolen.
If you would like to log out of all devices due to an unauthorized user on your account, you can now do this from a computer.
To reset your password & remove devices:
- From a web browser, go to pandora.com and log in to your account.
- Then click your Profile in the top right corner of the page and select Settings.
- Next to Account Info click on Edit to change your password. Enter your new password into the password field and Save.
- You’ll be prompted to you enter your old password in order to be able to proceed with your request. Before selecting Submit, make sure to check the box to Log out of all other devices.
- If you’ve signed into someone else’s computer, be sure to sign out of your Pandora account once you’re finished.
To only remove devices:
- From a web browser, go to pandora.com and log in to your account.
- Then click your Profile in the top right corner of the page and select Settings.
- Scroll down to the bottom of the page and click on Log out of all other devices.
- Enter your password and press Log Out.
- If you’ve signed into someone else’s computer, be sure to sign out of your Pandora account once you’re finished.
If you don't have access to a computer or require further assistance, let us know!
