Recovering Deleted Stations or Playlists

[Kevinrli]

Hey support! I accidentally deleted my love songs playlist. Can someone restore it for me? 

[Xdwight121]

How do I get a playlist I accidentally deleted back?

[AlyssaPandora]

Hi there, @Xdwight121. 👋

Looks like you were able to initiate a complimentary session of Premium recently. Yes, we can recover stations and playlists. 

What is the name of the station / playlist you'd like to restore to your account?

Let me know. 🎧

[AdamPandora]

@Kevinrli I'm showing both Love Songs Radio, and your Love Songs Radio Thumbs Up playlist is still in your collection:

If you aren't seeing these on your end, I recommend signing out, and signing back in of the website/app.

Let me know how it goes.

[Kevinrli]

Good morning support. Yeah no.... I had a manually created playlist called love songs or maybe Allison's love songs. Allison who is a member of my family sharing group can still see it but I can't and I'm the one who created it and then shared it with her. Please advise.... 

[AdamPandora]

Thanks for clarifying the name of the playlist with me, @Kevinrli.

Allison's Love Songs has now been added back to your collection.

Hope this helps!

[AdamPandora · Accepted solution]

Pandora Update 06/26/22:

Deleted stations:

Please note, you can always recreate deleted stations by creating a new station from the same artist or song (that was deleted).

For instance, if the artist seed for your station is Tony Bennett, try creating a new Tony Bennett Radio station, and your original station should reappear along with your thumb feedback.

Here's an article with instructions on how to create a new station. 

+++++++++++++++++++++++++

Deleted playlists:

If you accidentally deleted one of your customized playlists, there isn't currently a way to restore it on your end.

Playlists can only be restored by Pandora Support at this time.

If you need help restoring a playlist, you can reply to this thread with the name of that playlist, and one of our Community Moderators can help add that content back to your collection.

Thanks everyone!

[Kevinrli]

That's it. You guys rock! Thank you

[Will20722]

I've got at least two stations that have just disappeared (Zori Radio & Paul Radio). Is there any way Pandora can restore them? I'm on a desktop, and our Sonos system accesses the Pandora account. The stations disappeared on both the Pandora web interface & on Sonos. This is the second time Zori radio has disappeared.

Thanks for your help! 

[aemountainhome]

I have Premium.

[AlyssaPandora]

Hey there, @aemountainhome. 👋

I've gone ahead and restored your My Thumbs Up Playlist for you. You may need to refresh your web browser or restart the Pandora app to notice the change. 

Hope this helps! 🎧

[AlyssaPandora]

Hey there, @Will20722. 👋

Sorry for any trouble this has caused.

I've gone ahead and restored these stations for you. 

Hope this helps! 🎧

[Will20722]

Hi @AlyssaPandora,

 The stations haven't repopulated - I logged out, and logged in again, still no Zori Radio, no Paul Radio. Can you try something different to restore them?

Thanks,

Will

[Kettlebell]

Alyssa how do I get back an accidentally deleted station?

[AdamPandora]

@Will20722 I've gone ahead and restored the following stations:

• Zori Radio (I saw 2 stations with this name and restored both)
• Paul Radio

They should now show in your collection again.

Hope this helps!

[AdamPandora]

@Kettlebell You can always recreate deleted stations by creating a new station from the same artist or song (that was deleted).

For instance, if the artist seed for your station is Tony Bennett, try creating a new Tony Bennett Radio station, and your original station should reappear along with your thumb feedback.

Here's an article with instructions on how to create a new station. 

If you run into any issues, please let me know the name of the station you need help restoring.

[Will20722]

Thank you!

[AdamPandora]

Always happy to help, @Will20722. 😎